Service Desk Manager

Fire & Security Role: Are you a Service Desk Manager working with a strong understanding of both Fire & Security?

Paying up to £50k

The ideal candidate would have:

• Have a strong understanding of both Fire & Security
• Full UK driving licence.
• Having the ability to review and comment on specifications
• Excellent time management
• Being self-efficient and able to prioritize and report back to your manager once a week.
• Be able to work well within a team
• A friendly can-do approach to people and challenges
• Outstanding verbal and communications skills
• A strong desire to grow with the business and develop your career within the company.

About the role:

• Supporting admin and engineering teams
• First line escalation for technical queries and department concerns
• Working with the Service Manager / Service desk to transfer lead to quotations with precise accurate information.
• Technically reviewing engineer recommendations from their worksheets
• Sending quotations to Brunel Fire & Security clients and being responsible for chasing the client and also asking for feedback
• Tracking & prioritising workload with managements help
• Attending weekly account/client meetings
• Working with the Brunel Projects department planning takeover’s and helping creating specifications/proposals
• Liaising with our supply chain to understand new products on the market and also build strong working relationship
• Supporting Sales staff
• Supporting Management with KPI’s, SLA’s and compliance requirements.

For over two-decades this company has committed to exceeding client expectations, evident across sectors from public to industrial.

Don\’t miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!