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- Tasks: Maintain and service security systems while delivering top-notch customer support.
- Company: Join Complete Security Recruitment, a leader in fire and security solutions.
- Benefits: Enjoy 25 days holiday, door-to-door travel, and private vehicle use.
- Why this job: Be part of a supportive team focused on training and career growth.
- Qualifications: Technical background in electrical/electronic industry and knowledge of security systems required.
- Other info: Overtime opportunities available; ideal for those passionate about customer service.
The predicted salary is between 30000 - 42000 £ per year.
Complete Security Recruitment are recruiting for a Fire and Security Service Engineer in Nottingham or Sheffield. The successful Engineer will contribute to the team and will strive to deliver world class customer service and will be rewarded for doing so.
Perks:
- Door to door travel
- 25 Days Holiday + Bank Holidays
- Annual pay rise
- Private use of company vehicle
- Overtime readily available
Responsibilities:
- Maintain Security Systems in your assigned area.
- Respond to service calls on all types of Security systems in line with current standards and customer requirements.
- Plan and respond to routine and reactive call visits in your area.
- Maintain effective communication with customers when planning site visits.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
Systems used are:
- Intruder: Galaxy, Texecom, Aritech
- CCTV: Hikvision, Axis, and generic Analogue Systems.
- Access Control: Paxton, BPT, ACT
Experience and Certifications Required:
- Technical background in the electrical/electronic industry.
- Good all round knowledge of Security Systems.
- Experience of front line customer contact preferred.
- Excellent organisational skills.
- Professional and presentable at all times.
- Be able to deliver exceptional customer service.
- ACE – Attitude, Commitment & Effort key to progression.
This is an opportunity to join a company that are dedicated to training and progression of their team.
Security Service Engineer - Nottingham/ Lincolnshire/ Sheffield employer: Complete Security Recruitment
Contact Detail:
Complete Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Service Engineer - Nottingham/ Lincolnshire/ Sheffield
✨Tip Number 1
Familiarise yourself with the specific security systems mentioned in the job description, such as Galaxy, Texecom, and Hikvision. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with our team. Since delivering exceptional customer service is a key part of the role, be prepared to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Show your commitment to ongoing learning and development. Mention any relevant training or certifications you have, and express your willingness to attend further training sessions to enhance your skills.
✨Tip Number 4
Network with current employees or professionals in the security industry. Engaging with others can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Security Service Engineer - Nottingham/ Lincolnshire/ Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the electrical or electronic industry, particularly with security systems. Emphasise any customer service roles you've held and showcase your organisational skills.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for delivering exceptional customer service. Mention specific experiences where you demonstrated your commitment and effort, aligning with the company's values of ACE.
Highlight Technical Skills: In your application, clearly outline your technical background and familiarity with the specific security systems mentioned, such as Galaxy, Texecom, Hikvision, and Paxton. This will show that you are well-prepared for the role.
Show Enthusiasm for Training: Express your willingness to attend training sessions and your desire for personal development. This aligns with the company's dedication to training and progression, making you a more attractive candidate.
How to prepare for a job interview at Complete Security Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of security systems, especially the ones mentioned in the job description like Galaxy, Texecom, and Hikvision. Be prepared to discuss your experience with these systems and how you've applied your technical skills in previous roles.
✨Demonstrate Customer Service Skills
Since this role involves front-line customer contact, be ready to share examples of how you've provided exceptional customer service in the past. Highlight any situations where you went above and beyond to meet a customer's needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle service calls. Think of specific scenarios where you had to troubleshoot issues or manage customer expectations effectively.
✨Emphasise Your Commitment to Training
The company values training and progression, so express your willingness to learn and develop your skills further. Mention any relevant certifications or training you've completed and how they have prepared you for this role.
