At a Glance
- Tasks: Support the sales team by managing quotes and responding to customer enquiries.
- Company: Join a dynamic company focused on exceptional customer service in the Water Division.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a collaborative team setting.
- Why this job: Be a key player in driving sales success and enhancing customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards customer service.
To provide comprehensive office-based support to the Water Division sales team by managing quotation activity, responding to customer enquiries in a timely and professional manner, proactively chasing outstanding quotes, and helping to convert opportunities into secured orders. This role is key to enabling efficient sales operations and delivering exceptional customer service across the division.
- Preparing, issuing, and logging customer quotations in line with company standards and agreed timescales.
- Managing the central sales/enquiries inbox and telephone enquiries, ensuring all quote requests and customer questions are responded to promptly.
- Proactively following up open quotations to maximise conversion rates and secure orders.
- Maintaining accurate records of all quotes, customer interactions, and follow-up activity.
- Working closely with the Sales Team and Account Managers to provide administrative support and ensure alignment on priorities.
- Collaborating with operational and technical teams where required to gather accurate information for quotation preparation.
- Updating the internal systems with all relevant data, including quote status, customer feedback, and outcomes.
- Preparing sales reports and KPIs for the Sales Manager, including quote volumes, conversion rates, and pipeline activity for own area.
- Providing support with tender submissions and document collation where required.
- Assisting with the creation of sales presentations, customer proposals, and follow-up correspondence.
- Maintaining customer files and ensuring documentation is complete and up to date.
- Supporting the onboarding of new customers by coordinating internal documentation and communication.
- Answering incoming telephone calls from customers, suppliers, and employees, taking accurate messages and ensuring timely follow-up.
- Customer filing and document control.
- Typing and distribution of quotations, customer letters, and sales reports.
- Assisting with meeting and greeting visitors to the office.
- Supporting the maintenance of internal systems and records.
- Carrying out any other sales support activities reasonably required by the Sales Manager.
- 100% of quote requests responded to within agreed service levels (typically 24–48 hours).
- All quotations accurately logged and documented at the point of issue.
- Proactive follow-up on all quotations within 3–5 working days of issuance.
- Maintaining up-to-date customer and quote records at all times.
- Achieving targeted quote-to-order conversion rates as set by the Sales Manager.
- High standard of customer communication and professionalism in all interactions.
- Weekly reports submitted accurately and on time.
Sales Co-Ordinator employer: Complete Security Recruitment
As a Sales Co-Ordinator in our Water Division, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and efficient sales operations. We offer comprehensive training and development opportunities to help you grow your career while enjoying a collaborative culture that values teamwork and innovation. Located in a vibrant area, our company provides unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an excellent place to build a meaningful and rewarding career.
Contact Detail:
Complete Security Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Co-Ordinator
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Sales Co-Ordinator role. Highlight your experience in managing customer enquiries and following up on quotes to demonstrate your fit for the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team!
We think you need these skills to ace Sales Co-Ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Co-Ordinator role. Highlight your experience in managing customer enquiries and preparing quotations, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting sales operations and delivering exceptional customer service. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Your Organisational Skills:In this role, organisation is crucial. Make sure to mention any experience you have with maintaining accurate records and managing multiple tasks. We need someone who can keep everything running smoothly, so highlight those skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at Complete Security Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Co-Ordinator role. Familiarise yourself with the key responsibilities like managing quotations and responding to customer enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share examples of how you've handled customer interactions in the past. Highlight any experiences where you’ve successfully resolved issues or improved customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as following up on outstanding quotes or managing a busy sales inbox. Think through potential scenarios and prepare your responses to show your proactive approach and problem-solving skills.
✨Bring Data to the Table
As the role involves preparing sales reports and KPIs, it’s a good idea to come prepared with examples of how you’ve used data in previous roles. Discuss how you tracked performance metrics or contributed to improving conversion rates, as this will show your analytical side.
