At a Glance
- Tasks: Provide hands-on support for IT systems and hardware, ensuring top-notch configuration and documentation.
- Company: Join a small, agile tech team that values collaboration and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic environment with excellent career growth opportunities and a focus on teamwork.
- Why this job: Make a real impact by working on exciting projects and transitioning legacy systems.
- Qualifications: Experience in IT support, networking, and strong communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
- Key Objectives of the Role
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
- Provide responsive, hands on support for our field-based engineers, systems and customers
- Commissioning support for our professional services team
- Maintain documentation for processes, systems, assets, and credentials
- Play a key role in transitioning legacy systems to new solutions
- Overall Purpose of the Role
This hands on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.
We’re a small, agile team that values collaboration and impact.
If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.
In this role, you’ll
- Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
- FAT testing of systems and solutions in our Manchester facility.
- Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
- Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
- Support platform / system / security upgrades on customer / hosted / maintained systems.
- Maintain / Create documentation for systems and processes.
- Qualifications, Knowledge, Skill and Experience (Required to perform the job)
Essential
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- IT Support / helpdesk experience
- Experience of Patching, System upgrades, Remote access support
- Strong communication and a self-driven approach
Desirable
- Experience with FAT testing
- Familiarity with SQL / Database technologies
- Experience integrating platforms and systems
- Active certifications in relevant Security / IT / Networking areas
- Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Holds a full UK driving licence and has access to own transport
- #J-18808-Ljbffr
Technical Support Engineer in Manchester employer: Complete Security Recruitment
Complete Security Recruitment is an excellent employer, offering a dynamic work environment where your expertise in fire alarm and AOV systems will be valued and rewarded. With a competitive salary of up to £50k and a comprehensive benefits package, employees enjoy a culture that prioritises professional growth and development, alongside the opportunity to work across diverse locations in London and the South East, enhancing both skills and career prospects.
Contact Details:
Complete Security Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Complete Security Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Complete Security Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Complete Security Recruitment!
✨Direct Apply to Complete Security Recruitment
Let's not forget to apply directly through the Complete Security Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Complete Security Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Complete Security Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Complete Security Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
