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- Tasks: Lead a team to deliver top-notch fire and security services while managing client relationships.
- Company: Join a dynamic company in the fire and security industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, great package, and opportunities for professional growth.
- Why this job: Make a real impact in a vital industry while developing your leadership skills.
- Qualifications: Experience in fire and security, strong organisational and communication skills required.
- Other info: Exciting role with travel opportunities and a chance to work across the UK and Europe.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Service Manager working with fire and security service and maintenance operations?
What can you expect as an employee:
- Competitive salary and package
The ideal candidate would have:
- Previous experience working within the Fire and Security industry
- Strong organisational skills with the ability to manage multiple priorities and tight deadlines
- High competence in fire and security systems technology
- Excellent relationship management and team motivation skills
- Strong verbal and written communication skills
- A performance-driven mindset with experience using metrics to drive results
- Proven leadership skills with the ability to lead by example
- Ability to work under pressure and adapt to changing workloads
- High attention to detail with strong analytical skills
- Assertive approach when required
Qualifications:
- CSCS or ECS card (desirable)
- Experience using Cash4Windows, Joblogic or equivalent systems (desirable)
- Experience producing Profit and Loss reports (desirable)
- Experience achieving SLAs and implementing improvement solutions (desirable)
About the role:
- Manage a team of 12 Engineers and 5 Coordinators
- Oversee service and maintenance delivery through Senior Engineers and Regional Engineering Teams
- Deliver service and maintenance works in line with client expectations and SLAs
- Attend site and client visits, with 60% of work covering Fire Alarms and 40% Security Systems
- Build strong client relationships, manage escalations, and conduct regular face-to-face meetings
- Collaborate with Sales and Installation teams to grow service contracts
- Carry out site surveys for service and remedial works and provide quotations
- Proactively manage team performance, attendance, coaching, and development
- Act as escalation point for out-of-hours call-outs
- Support Service Desk targets and job completion performance
- Manage overtime, timesheets, rotas, engineer PDA usage, vehicles, PPE, and stock
- Control commercial performance including gross margins, KPIs, and cost efficiency
- Produce RAMS, deliver toolbox talks, and support NSI and HSE audits
- Ensure compliance with NSI standards, company quality standards, and client SLAs
- Work across office and site locations in the UK, with regular travel and occasional travel to Europe
Don't miss out on this exciting opportunity to join the team and make a difference in the fire and security industry. Apply today and take the next step in your career!
Service Manager in London employer: Complete Security Recruitment
Contact Detail:
Complete Security Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their service delivery expectations and think about how your experience aligns with their needs. This will help you stand out as a candidate who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've motivated teams or managed tight deadlines in previous roles. This is key for a Service Manager position, so let your experience shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the fire and security industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your organisational skills and leadership experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. We love seeing candidates who can communicate effectively, so make sure to express your passion for the industry and your ability to manage teams.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your performance-driven mindset. We’re keen on metrics, so if you’ve improved SLAs or managed budgets effectively, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Complete Security Recruitment
✨Know Your Fire & Security Stuff
Make sure you brush up on your knowledge of fire and security systems technology. Be ready to discuss specific systems you've worked with, like fire alarms or security systems, and how you've managed service and maintenance operations in the past.
✨Show Off Your Organisational Skills
Prepare examples that showcase your ability to manage multiple priorities and tight deadlines. Think about times when you successfully juggled various tasks or led a team under pressure, and be ready to share those stories.
✨Build Rapport with the Interviewer
Since relationship management is key in this role, practice your communication skills. Be friendly, assertive, and engaging during the interview. Show that you can build strong client relationships and motivate a team.
✨Metrics Matter
Be prepared to discuss how you've used metrics to drive results in your previous roles. Whether it's achieving SLAs or improving performance, have concrete examples ready to demonstrate your performance-driven mindset.
