At a Glance
- Tasks: Champion customer compliance and enhance service governance across operations.
- Company: Leading provider of life safety solutions with a commitment to excellence.
- Benefits: Opportunity to influence compliance, competitive salary, and career growth.
- Other info: Collaborative environment with direct access to senior leadership.
- Why this job: Make a real impact in protecting people and property through compliance.
- Qualifications: Strong organisational skills and experience in compliance or technical services.
The predicted salary is between 40000 - 50000 £ per year.
is a leading provider of life safety solutions, specialising in the installation, commissioning and maintenance of fire detection, emergency lighting and integrated life safety systems. As part of the wider *** Group, *** is committed to protecting people and property through strong technical expertise, reliable service delivery and excellent customer care. We are now looking for a Fire & Security Customer Compliance Manager to support our service operations and strengthen the way we manage customer compliance, reporting, subcontractor performance and service governance.
This is a key customer compliance and service governance role, reporting directly to the Service Director. The successful candidate will act as a customer compliance champion across *** Service Operations, helping to ensure that customer servicing, appointment booking, report issue, remedial follow-up, subcontractor performance and contractual SLA requirements are monitored, controlled and escalated where required. The role will work across Service, Small Works, Sales/Renewals, subcontractors and regional service teams to make sure customer compliance risks are visible, actioned and reported clearly. The role covers the companies Service Operations across all regions, including the North East, Midland & North and Southern regions.
Key Responsibilities
- Act as the customer compliance champion across the companies Service Operations.
- Monitor customer compliance across planned preventative maintenance, service activity and remedial works.
- Produce and improve standardised customer compliance reports covering serviced assets, PPM status, outstanding reports, remedials and compliance risks.
- Track appointments, reports, remedial actions and customer requirements that are outside agreed standards.
- Support the business in ensuring contractual SLAs are monitored and escalated where necessary.
- Liaise with subcontractors regarding appointment dates, report turnaround, documentation quality and compliance outputs.
- Work closely with the Small Works Manager to ensure remedials are visible, tracked and progressed where they affect customer compliance.
- Support the Sales & Renewals Coordinator with the onboarding of new customers, ensuring service requirements, reporting expectations and compliance obligations are captured.
- Conduct administration quality audits across customer records, job notes, reports, asset information and remedial tracking.
- Support internal, financial and external compliance audits, including BAFE, ISO 9001 and ISO 14001.
- Provide clear compliance updates to the Service Director, highlighting risks, overdue actions and areas requiring escalation.
- Help improve processes, reporting standards and customer visibility across the service operation.
What We Are Looking For
We are looking for someone who is highly organised, confident with detail and able to work across multiple teams to get things done. You will need to be comfortable working with customer information, service records, subcontractor updates, reports, compliance requirements and deadlines. You should be able to identify risks, follow up actions and communicate clearly with internal teams, customers and external providers.
Skills and Experience
Essential:
- Ability to operate at Manager Level with Senior Internal and External Stakeholders.
- Strong attention to detail and excellent organisational skills.
- Confident written and verbal communication skills.
- Ability to manage multiple priorities, deadlines and follow-up actions.
- Experience preparing reports, tracking actions or monitoring service performance.
- Comfortable working with internal teams, subcontractors and customers.
- Proactive approach to resolving issues and escalating risks.
- Strong IT skills, including ability to analyse data using excel.
Preferred:
- Experience within the fire and security industry.
- Experience in a life safety, facilities management, compliance, technical service or maintenance environment.
- Understanding of planned preventative maintenance, remedial works, service reporting or SLA management.
- Awareness of BAFE, ISO 9001, ISO 14001 or similar audit/compliance frameworks.
What Success Looks Like
Success in this role will be measured by:
- Improved customer compliance visibility.
- Accurate and timely customer compliance reporting.
- Reduction in overdue appointments, missing reports and unresolved compliance actions.
- Better tracking of remedials from identification through to completion.
- Improved subcontractor follow-up and documentation standards.
- Stronger audit readiness across service records and customer compliance evidence.
- Fewer customer escalations linked to reporting, communication or compliance visibility.
- A smoother onboarding process for new service customers.
Why Join Us?
This is an opportunity to play an important role in a business where compliance, customer service and operational discipline really matter. You will work directly with the Service Director and across the wider service operation, helping *** improve the way it protects customers, manages risk and demonstrates service compliance. For someone with strong organisation skills, a customer-focused mindset and experience in fire and security, life safety, compliance or technical service environments, this is a role with real influence and purpose.
Fire & Security Customer Compliance Manager in Leicester employer: Complete Security Recruitment
Join a leading provider of life safety solutions where your role as a Fire & Security Customer Compliance Manager will be pivotal in enhancing customer service and compliance across our operations. We pride ourselves on a supportive work culture that values technical expertise and reliable service delivery, offering ample opportunities for professional growth and development. Located across various regions, including the North East, Midland & North, and Southern regions, we provide a dynamic environment where your contributions directly impact the safety and satisfaction of our customers.
Contact Details:
Complete Security Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Fire & Security Customer Compliance Manager in Leicester
✨Tip Number 1
Network like a pro! Reach out to people in the fire and security industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its compliance processes. Be ready to discuss how your skills align with their needs, especially around customer compliance and service governance. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Fire & Security Customer Compliance Manager in Leicester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in compliance and service governance. We want to see how your skills align with the role of Fire & Security Customer Compliance Manager, so don’t hold back!
Showcase Your Attention to Detail:Since this role requires strong organisational skills and attention to detail, include examples in your application that demonstrate these traits. Whether it’s through previous job experiences or specific projects, let us know how you’ve nailed it before!
Communicate Clearly:Your written communication skills are key for this position. Make sure your application is clear, concise, and free from errors. We’re looking for someone who can communicate effectively, so let your writing reflect that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Complete Security Recruitment
✨Know Your Compliance Stuff
Make sure you brush up on compliance standards relevant to the fire and security industry, like BAFE and ISO certifications. Being able to discuss these frameworks confidently will show that you're serious about the role and understand the importance of compliance in service operations.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you've successfully managed multiple priorities or tracked actions. This role requires strong organisational skills, so demonstrating how you've excelled in this area will definitely impress the interviewers.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since the role involves liaising with various teams and stakeholders, showcasing your confident written and verbal communication skills during the interview is crucial. Consider preparing a few key points about your experience that highlight your communication prowess.
✨Be Proactive About Problem-Solving
Think of specific instances where you've identified risks or resolved issues proactively. The interviewers will be looking for someone who can take initiative, so sharing these examples will demonstrate your proactive approach and ability to escalate risks when necessary.
