At a Glance
- Tasks: Configure and support IT systems, ensuring top-notch performance for our customers.
- Company: Join a dynamic, agile team that values collaboration and innovation.
- Benefits: Gain hands-on experience, competitive pay, and opportunities for growth.
- Other info: Perfect for self-motivated individuals who thrive in a fast-paced environment.
- Why this job: Make a real impact by working on cutting-edge technology and solutions.
- Qualifications: Knowledge of networking and IT support; strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Key Objectives of the Role
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices.
- Provide responsive, hands-on support for our field-based engineers, systems and customers.
- Commissioning support for our professional services team.
- Maintain documentation for processes, systems, assets, and credentials.
- Play a key role in transitioning legacy systems to new solutions.
Overall Purpose of the Role
This hands-on role goes beyond traditional support — offering hands-on involvement in new solutions and physical hardware. We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.
In this role, you'll:
- Preconfigure and prebuild security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
- FAT testing of systems and solutions in our Manchester facility.
- Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
- Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
- Support platform / system / security upgrades on customer / hosted / maintained systems.
- Maintain / Create documentation for systems and processes.
Qualifications, Knowledge, Skill and Experience (Required to perform the job)
Essential
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- IT Support / helpdesk experience.
- Experience of Patching, System upgrades, Remote access support.
- Strong communication and a self-driven approach.
Desirable
- Experience with FAT testing.
- Familiarity with SQL / Database technologies.
- Experience integrating platforms and systems.
- Active certifications in relevant Security / IT / Networking areas.
Personal Qualities
- Self-motivated and proactive.
- Strong analytical and problem-solving mindset.
- Comfortable working in a dynamic, small-team environment.
- Holds a full UK driving licence and has access to own transport.
Technical Support Engineer in Eccles employer: Complete Security Recruitment
As a Technical Support Engineer at our Manchester facility, you'll join a dynamic and collaborative team that values innovation and hands-on involvement in cutting-edge IT solutions. We offer a supportive work culture that encourages professional growth through continuous learning and development opportunities, alongside competitive benefits that enhance your work-life balance. With a focus on impactful projects and a commitment to excellence, we provide an environment where your contributions truly matter.
Contact Detail:
Complete Security Recruitment Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Eccles
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next role!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with systems and solutions can really set you apart from the crowd.
✨Tip Number 3
Be proactive in your job search. Don’t just wait for roles to be advertised; reach out directly to companies you’re interested in. Let them know you’re keen to join their team and how you can contribute!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about what we do. It shows initiative and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Technical Support Engineer in Eccles
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your IT support experience, especially with IP networking and system upgrades, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've provided hands-on support or worked with field-based teams, so we can see your enthusiasm and relevant experience.
Show Off Your Problem-Solving Skills:In your application, don’t shy away from showcasing your analytical mindset. Give us examples of challenges you've faced in previous roles and how you tackled them, especially in dynamic environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Complete Security Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, switches, firewalls, and VPNs. Be ready to discuss how you've used these technologies in past roles, as well as any hands-on experience you have with system upgrades and remote access support.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about situations where you had to troubleshoot issues or provide support under pressure, and be ready to explain your thought process and the outcomes.
✨Demonstrate Your Team Spirit
Since this role involves working closely with a small, agile team, highlight your collaborative experiences. Share stories that showcase your ability to work well with others, especially in dynamic environments where communication is key.
✨Get Familiar with Documentation Practices
As maintaining documentation is crucial for this role, be prepared to discuss your experience with creating and managing technical documents. Bring examples if possible, and emphasise your attention to detail and organisational skills.
