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For Companies At a Glance
- Tasks: Join our team to install and service cutting-edge fire and security systems.
- Company: We're a leading tech company transforming how people and organisations connect and operate.
- Benefits: Enjoy competitive pay, annual salary reviews, and great progression opportunities.
- Why this job: Be part of a pioneering team that values innovation, collaboration, and customer satisfaction.
- Qualifications: Bring your technical skills and a can-do attitude; training provided for growth.
- Other info: Diversity is celebrated here; we’re committed to an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Well Established Fire & Security company
Annual Salary Reviews
Progression plans
Overview
This company builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do is pioneering and fun. We build meaningfully, we think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At the company, we know and value the power of connecting people, skills and technologies in new and exciting ways.
Responsibilities
The role: Our Safety and Security engineering team is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work. This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.
- Install, Commission and Servicing of our wide range of field equipment including Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems
- Retrofit upgrades / extensions to existing systems as part of remedial works packages.
- Provide high levels of customer services.
- Understanding site plans, to allow installs to take part based on site survey documentation.
- Reactive call outs to site, with an aim to provide a first-time fix.
- Provide on-site technical support and solutions to customers during both reactive and planned visits.
- Complete documentation in line with company standards.
- Work within strict H&S guidelines.
- Work as part of a 24/7 on call rota.
- Advise customers on the latest products and services to improve efficiency.
Qualifications
Skills:
- Good people management skills
- Technical expertise in predominant skillset area
- Competent admin skills with sound working knowledge of internal business system.
- Sound commercial awareness, knowledge of design and pricing of systems and upgrades
- Service oriented, but can interchange on Install related tasks when required
- Good verbal communicator
- Excellent team player and relationship builder
- Previous employment within a BAFE/ SSAIB/ NSI accredited company
- Valid CSCS/ECS Card
- IPAF/ PASMA/ Asbestos Awareness certification
- Recent/current electrical qualifications
- Knowledge of industry standard manufacturers preferred (Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone)
- Preference given to candidates with proven Gallagher Access Control skills and knowledge
Behaviours
- Can-do attitude and will to succeed
- Empathetic and supportive
- Best practice delivery focused
This company rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. The company is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Engineer - Scotland employer: Complete Security Recruitment Ltd
Contact Detail:
Complete Security Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer - Scotland
✨Tip Number 1
Familiarise yourself with the latest technologies and products in fire and security systems. Understanding brands like Bosch, Hikvision, and Gallagher will not only boost your confidence but also show your potential employer that you're proactive and knowledgeable about the industry.
✨Tip Number 2
Network with professionals in the fire and security sector. Attend industry events or join relevant online forums to connect with current employees or other engineers. This can provide you with insider information about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role emphasises high levels of customer service, think of specific examples where you've successfully resolved issues or improved client satisfaction. This will demonstrate your alignment with the company's values.
✨Tip Number 4
Showcase your willingness to learn and adapt. The job description mentions a programme of mentored training and development, so express your enthusiasm for continuous learning and how you plan to grow within the company. This attitude can set you apart from other candidates.
We think you need these skills to ace Service Engineer - Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Engineer role. Emphasise your technical expertise, customer service orientation, and any previous work in fire and security systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values and how your background fits their needs. Mention specific technologies you have worked with and your approach to customer service.
Highlight Relevant Certifications: Include any relevant certifications such as CSCS/ECS Card, IPAF, PASMA, or Asbestos Awareness in your application. This demonstrates your commitment to safety and industry standards.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved technical issues or improved efficiency in past roles. This will illustrate your capability to deliver high levels of customer service and technical support.
How to prepare for a job interview at Complete Security Recruitment Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills relevant to the role, especially in areas like fire and security systems. Be prepared to discuss specific technologies you've worked with, such as CCTV or access control systems, and how you've applied your knowledge in previous roles.
✨Demonstrate Customer Service Skills
Since this role is customer service-oriented, share examples of how you've successfully interacted with clients in the past. Discuss any challenges you faced and how you resolved them, showcasing your ability to provide high levels of service.
✨Understand the Company's Values
Familiarise yourself with the company's values, such as knowing your craft and understanding customer needs. During the interview, relate your experiences to these values to show that you're a good cultural fit for the team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and technical knowledge. Practice articulating your thought process when faced with common issues in the field, such as troubleshooting equipment failures or managing site surveys.
