At a Glance
- Tasks: Join our team to install and service cutting-edge fire and security systems.
- Company: We're a leading Fire & Security company transforming how people and organisations connect.
- Benefits: Enjoy competitive salary, annual reviews, progression plans, and a diverse work environment.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
- Why this job: Be part of a pioneering team that values innovation, collaboration, and customer satisfaction.
- Qualifications: Bring your technical expertise, people skills, and a can-do attitude; training provided!
The predicted salary is between 36000 - 60000 £ per year.
Job Description
- Well established Fire & Security company
- Annual salary reviews
- Progression plans
Overview
This company builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. And we focus our expertise on working in four specialist sectors: public service, enterprise, financial services, and defence & justice.
Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.
The work we do is pioneering and fun. We build meaningfully, we think bigger and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At the company, we know and value the power of connecting people, skills and technologies in new and exciting ways.
Responsibilities
The role:
Our Safety and Security engineering team, is at the heart of our business. Multi-skilled across multiple technologies and product ranges, our engineers possess a wide range of knowledge built up over many years. Customer service oriented and driven to deliver the very best levels of engineering, our engineers take pride in their daily work.
This role will include a programme of mentored training and development to assist the individual as required, but also with a view to future progression and succession planning.
Responsibilities
- Install, Commission and Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems
- Retrofit upgrades / extensions to existing systems as part of remedial works packages.
- Provide high levels of customer services.
- Understanding site plans, to allow installs to take part based on site survey documentation.
- Reactive call outs to site, with an aim to provide a first-time fix.
- Provide on-site technical support and solutions to customers during both reactive and planned visits.
- Complete documentation in line with company standards.
- Work within strict H&S guidelines.
- Work as part of a 24/7 on call rota.
- Advise customers on the latest products and services to improve efficiency.
Qualifications
Skills:
- Good people management skills
- Technical expertise in predominant skillset area
- Competent admin skills with sound working knowledge of internal business system.
- Sound commercial awareness, knowledge of design and pricing of systems and upgrades
- Service oriented, but can interchange on Install related tasks when required
- Good verbal communicator
- Excellent team player and relationship builder
- Previous employment within a BAFE/ SSAIB/ NSI accredited company
- Valid CSCS/ECS Card
- IPAF/ PASMA/ Asbestos Awareness certification
- Recent/current electrical qualifications
- Knowledge of industry standard manufacturers preferred (Bosch, Dahau, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone)
- Preference given to candidates with proven Gallagher Access Control skills and knowledge
Must have PTS or Sentinal
Behaviours
- Can-do attitude and will to succeed
- Empathetic and supportive
- Best practice delivery focused
This company rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. The company is an equals opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Service Engineer - London employer: Complete Security Recruitment Ltd
As a leading employer in the Fire and Security sector, we offer our Service Engineers in London and Surrey a dynamic work environment that prioritises professional growth and development. With 25 days of holiday plus bank holidays, excellent career advancement opportunities, and a supportive team culture, we ensure our employees feel valued and empowered to excel in their roles. Join us to be part of a company that not only invests in your skills but also fosters a collaborative atmosphere where innovation thrives.
Contact Details:
Complete Security Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - London
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as Fire and Intruder Alarms, CCTV, and Access Control. Being knowledgeable about these systems will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous experiences in customer service and technical support. The role emphasises high levels of customer service, so having examples ready that showcase your skills in this area will set you apart from other candidates.
✨Tip Number 4
Showcase your willingness to learn and adapt by highlighting any relevant certifications or training you've completed. This aligns well with the company's focus on progression and development, making you a more attractive candidate.
We think you need these skills to ace Service Engineer - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Service Engineer role. Emphasise your technical expertise, customer service orientation, and any previous work in BAFE/SSAIB/NSI accredited companies.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the company's values and how your background fits their needs. Mention specific technologies you have worked with, such as Fire and Intruder Alarm systems or CCTV, to demonstrate your suitability for the role.
Highlight Relevant Certifications:List any relevant certifications, such as your valid CSCS/ECS Card, IPAF, PASMA, or Asbestos Awareness certification. This will show your commitment to safety and compliance, which is crucial for the role.
Showcase Soft Skills:In your application, emphasise your people management skills, ability to work as part of a team, and your customer service focus. These soft skills are just as important as technical abilities in this role.
How to prepare for a job interview at Complete Security Recruitment Ltd
✨Showcase Your Technical Expertise
Make sure to highlight your technical skills relevant to the role, especially in areas like fire and intruder alarm systems, CCTV, and access control. Be prepared to discuss specific projects or experiences where you successfully applied these skills.
✨Demonstrate Customer Service Orientation
Since the company values high levels of customer service, share examples of how you've gone above and beyond for clients in previous roles. This could include resolving issues quickly or providing tailored solutions that improved customer satisfaction.
✨Understand the Company’s Values
Familiarise yourself with the company's core values: knowing your craft, colleagues, customers, and how to connect. During the interview, relate your personal values and experiences to these principles to show you're a good cultural fit.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and technical knowledge. Prepare for scenarios where you might need to provide on-site support or react to emergencies, demonstrating your ability to think on your feet and deliver effective solutions.
