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- Tasks: Coordinate service requests and ensure timely responses from engineers.
- Company: Join a leading company in integrated security systems with a stellar reputation.
- Benefits: Enjoy a supportive work environment focused on employee wellbeing and career growth.
- Why this job: Be part of a team that values quality service and customer care.
- Qualifications: Looking for enthusiastic individuals ready to learn and grow in a dynamic role.
- Other info: This position is based in Mansfield, perfect for local talent eager to make an impact.
The predicted salary is between 28800 - 43200 £ per year.
Log and distribute reactive calls to engineers in line with SLAs/KPIs. Liaise with site engineers to ensure jobs are responded to and updated in real t Process completed paperwork and action additional required where applicable. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. We work with a wide range of public and private sector businesses and have achieved a reputation for quality, care and reliability which is second to none. Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do. We are seeking an enthusiastic and dedicated Incident Management Coordinator to join our Mansfield team. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.Location: Mansfield This is an excellent opportunity for an individual looking to grow their career and become a va…
Service Desk Coordinator employer: Complete Security Recruitment Ltd
Contact Detail:
Complete Security Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarize yourself with the specific SLAs and KPIs relevant to the Service Desk Coordinator role. Understanding these metrics will help you demonstrate your ability to manage calls effectively and ensure timely responses.
✨Tip Number 2
Highlight any previous experience you have in incident management or customer service roles. Be ready to share examples of how you've successfully coordinated tasks or resolved issues in a fast-paced environment.
✨Tip Number 3
Show your enthusiasm for working in a team-oriented environment. Prepare to discuss how you can contribute to a positive team dynamic and support your colleagues in delivering premium service to clients.
✨Tip Number 4
Research our company’s values and commitment to quality and care. Be prepared to explain how your personal values align with ours, especially regarding employee wellbeing and customer satisfaction.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Coordinator position. Understand the key responsibilities, such as logging and distributing calls, liaising with engineers, and processing paperwork.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in incident management or service desk roles. Mention specific examples where you successfully managed calls or worked with teams to resolve issues.
Showcase Your Skills: Demonstrate your skills that align with the company's ambition for premium service. Highlight your ability to work independently and as part of a team, as well as your enthusiasm for providing excellent customer service.
Tailor Your Application: Customize your application materials to reflect the values and mission of the company. Mention how you can contribute to their commitment to quality, care, and reliability in the security systems industry.
How to prepare for a job interview at Complete Security Recruitment Ltd
✨Understand SLAs and KPIs
Make sure you have a solid understanding of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Be prepared to discuss how you have managed or adhered to these in previous roles, as this will show your ability to meet the company's standards.
✨Showcase Your Communication Skills
Since the role involves liaising with site engineers and clients, highlight your communication skills. Prepare examples of how you've effectively communicated in past positions, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved issues or improved processes. This will illustrate your capability to handle reactive calls and ensure jobs are updated in real-time.
✨Emphasize Teamwork and Independence
The job requires both independent work and collaboration with a team. Share experiences that showcase your ability to thrive in both settings, emphasizing your enthusiasm for contributing to a positive team environment.
