Key Objectives of the Role
- Ensure that all prebuilt / preconfigured solutions / systems and hardware is configured and setup in line with Manufacturer, IT and Cyber best practices
- Provide responsive, hands-on support for our field-based engineers, systems and customers
- Commissioning support for our professional services team
- Maintain documentation for processes, systems, assets, and credentials
- Play a key role in transitioning legacy systems to new solutions
Overall Purpose of the Role
This hands-on role goes beyond traditional support — offering hands on involvement in new solutions and physical hardware.
We’re a small, agile team that values collaboration and impact. If you enjoy variety, ownership, and working across systems that truly matter to the business — we want to hear from you.
In this role, you\'ll:
- Preconfigure and prebuild of security / IT systems before they ship to customer sites. This will involve setting up networks, servers, workstations and a variety of IOT devices.
- FAT testing of systems and solutions in our Manchester facility.
- Commissioning support for our professional services team – This will involve working with the customer to extract requirements and data from existing systems, designing a migration methodology and then migrating information into new systems in the required formats.
- Provide remote technical support via service desk / telephone / OOH for field-based engineering teams.
- Support platform / system / security upgrades on customer / hosted / maintained systems.
- Maintain / Create documentation for systems and processes.
Qualifications, Knowledge, Skill and Experience (Required to perform the job)
Essential
- Good understanding of IP Networking, switches, firewalls, routers and VPNs.
- IT Support / helpdesk experience
- Experience of Patching, System upgrades, Remote access support
- Strong communication and a self-driven approach
Desirable
- Experience with FAT testing
- Familiarity with SQL / Database technologies
- Experience integrating platforms and systems
- Active certifications in relevant Security / IT / Networking areas
Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Holds a full UK driving licence and has access to own transport
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Technical Support Engineer in Manchester employer: Complete Security Recruitment Ltd
As a leading employer in the Fire and Security sector, we offer our Service Engineers in London and Surrey a dynamic work environment that prioritises professional growth and development. With 25 days of holiday plus bank holidays, excellent career advancement opportunities, and a supportive team culture, we ensure our employees feel valued and empowered to excel in their roles. Join us to be part of a company that not only invests in your skills but also fosters a collaborative atmosphere where innovation thrives.
Contact Details:
Complete Security Recruitment Ltd Recruitment Team
