At a Glance
- Tasks: Manage key accounts and build strong client relationships in the security sector.
- Company: Well-established Security Systems Integrator with a forward-thinking approach.
- Benefits: Competitive salary of 50-70k plus a comprehensive benefits package.
- Other info: Opportunity to attend social events and engage with clients outside of work hours.
- Why this job: Join a progressive business and make a real impact on client satisfaction and growth.
- Qualifications: Experience in account management and excellent communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
Well established Security Systems Integrator. Forward thinking & progressive business.
General Role Description
The role of Account Manager is to manage key accounts and provide a first line of contact for clients. This will include attending regular client meetings, quoting for new and existing accounts, and maintaining a good working relationship with the client base. Building new relationships and growth of existing client revenue.
Duties & Responsibilities
- Account Management
- Liaise with Senior Sales team regarding account requirements.
- Liaise with Service Desk regarding outstanding works.
- Attend regular periodic client meetings (drop in for coffee/catch up).
- Discuss service levels with clients and obtain evidence of client satisfaction/dissatisfaction.
- Support Senior Sales Team with quoting requirements.
- Ensure quotes at client/Account Manager request are sent to account support team to be compiled in a timely manner.
- Ensure Client PPMs are completed in accordance with Client expectations.
- Ensure quoted works are completed in accordance with client expectations.
- Ensure Client call outs are completed in accordance with Client expectations.
- Manage client expectations in relation to client SLAs, stock delays, etc.
- Ensure contract renewals are upheld and aim to grow the overall spend with the account.
- Introduction of new technologies, and informing clients of any existing that are not being fully utilised.
- Attending social events in partnership with our clients and technology partners, these may be outside of normal working hours however there may be an expectation to attend.
- Carry out any other reasonable tasks as may be assigned by the Senior Management Team.
Key Account Manager - Enterprise Security Clients in London employer: Complete Security Recruitment Ltd
As a leading employer in the Fire and Security sector, we offer our Service Engineers in London and Surrey a dynamic work environment that prioritises professional growth and development. With 25 days of holiday plus bank holidays, excellent career advancement opportunities, and a supportive team culture, we ensure our employees feel valued and empowered to excel in their roles. Join us to be part of a company that not only invests in your skills but also fosters a collaborative atmosphere where innovation thrives.
Contact Details:
Complete Security Recruitment Ltd Recruitment Team
