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- Tasks: Attend customer sites to maintain and modify fire safety systems.
- Company: Join a forward-thinking and growing company in the fire safety industry.
- Benefits: Competitive salary up to £42k, plus excellent career development opportunities.
- Why this job: Make a real difference in fire safety while building strong customer relationships.
- Qualifications: Experience in fire safety systems and strong customer service skills required.
- Other info: Dynamic role with a focus on teamwork and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Work based around London and Home counties. Paying Up To £42k. Forward-thinking and Growing company.
Field Service Engineers attend customer sites, within their allocated regional area, to fulfil our business contracts. Completing planned preventive maintenances of fire safety systems, attending call-outs, fault-finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.
Main Duties and Responsibilities
- Follows Clarkson and DEF Network Business Code of Conduct. Always acts with integrity and due diligence.
- Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
- Responds to emergency call-outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer's Service Level Agreement (SLA).
- Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.
- Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.
- Provides excellent customer service when responding to customers.
- Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Maximises on-site remedial works and opportunities.
- Supports other departments to complete installation works on time, where required.
- Builds strong, professional relationships with customers, suppliers, and internal personnel from other departments.
- Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work.
- Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.
- Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.
Core Skills
- Good communicator, approachable with a positive attitude.
- Customer service focussed.
- Organisation skills, such as time management and prioritising.
- Applies a problem-solving approach, taking accountability for own actions.
Technical Skills
- Good IT skills.
- FIA Foundation with extensive knowledge of BS5839.
- Fault-finding knowledge.
- Modification of Fire Safety Systems configuration.
Desired Skills and Training resources
- Technical FIA course, Any further FIA training in advanced or specialist areas.
Fire Engineer - London employer: Complete Security Recruitment Ltd
Contact Detail:
Complete Security Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Engineer - London
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups related to fire safety. It's a great way to meet potential employers and show off your passion for the field.
✨Tip Number 2
Don’t just sit back after applying! Follow up with a friendly email or call to express your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge, especially around BS5839 and fault-finding. Be ready to share examples of how you've tackled challenges in previous roles.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Fire Engineer - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fire Engineer role. Highlight your relevant experience with fire safety systems and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire safety and how your skills align with our company values. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Customer Service Skills: Since customer service is key in this role, make sure to include examples of how you've provided excellent service in the past. We love candidates who can build strong relationships, so let us know how you do that!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at Complete Security Recruitment Ltd
✨Know Your Fire Safety Standards
Make sure you brush up on BS5839 and any other relevant fire safety regulations before the interview. Being able to discuss these standards confidently will show that you’re serious about compliance and safety, which is crucial for a Fire Engineer.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs or resolve an issue.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss your approach to fault-finding and problem-solving. You might be asked to walk through a scenario where you had to troubleshoot a fire safety system. Highlight your analytical skills and how you take accountability for your actions.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to fire safety, their maintenance schedules, or how they support ongoing training. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.