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- Tasks: Provide remote technical support for fire and security systems to engineers and customers.
- Company: Join a leading security systems company in Belfast with a supportive team.
- Benefits: Competitive salary, structured shifts, and opportunities for technical development.
- Why this job: Step into a rewarding support role with career progression potential.
- Qualifications: 3+ years in fire and security systems with strong communication skills.
- Other info: Flexible working requests considered from day one.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking a Security Systems Remote Technical Support Engineer to join our Belfast-based team. This is a fantastic opportunity for an experienced fire and security professional to move into a technical support role, providing high-quality remote assistance to engineers and customers while working closely with customer service and scheduling teams.
Key Responsibilities:
- Provide technical support and troubleshooting to both engineers and end users across fire and security systems.
- Use remote diagnostic tools and telephone support to resolve issues, reducing the need for field engineer callouts.
- Prioritise workload to ensure contractual deadlines are met.
- Handle customer calls with professionalism, meeting internal service standards.
- Support the Service Scheduling team when required.
- Deliver accurate, timely information to engineers and customers.
Essential Requirements:
- Minimum 3 years' experience across multiple disciplines (Intruder, CCTV, Access Control, Fire).
- Strong customer focus and excellent telephone manner.
- Team player with strong interpersonal and communication skills.
- Ability to prioritise and manage workloads effectively.
- General fire systems knowledge with Network/IP-based product experience.
Desirable Skills:
- Knowledge of UDL software across Galaxy, ATS, Intruder Panels.
- Experience with Cash4Windows.
- Exposure to enterprise-level networked CCTV systems (e.g., Cathexis).
- Remote programming experience for enterprise-level access control systems.
Why Apply?
- Competitive salary with structured shifts.
- Office-based role with opportunities to develop technical expertise.
- Flexible working requests considered from day one.
If you’re an experienced fire and security engineer with strong technical knowledge and excellent communication skills, this is a great opportunity to step into a support-focused role with career progression potential.
Security Systems Remote Technical Support Engineer in Antrim employer: Complete Security Recruitment Ltd
Contact Detail:
Complete Security Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Systems Remote Technical Support Engineer in Antrim
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about providing support for security systems, brush up on your troubleshooting techniques and be ready to discuss specific scenarios during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Security Systems Remote Technical Support Engineer in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fire and security systems. We want to see how your skills match the role, so don’t be shy about showcasing your technical expertise and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Security Systems Remote Technical Support Engineer role. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter.
Showcase Your Communication Skills: Since this role involves a lot of interaction with engineers and customers, make sure your application reflects your strong communication skills. We appreciate clarity and professionalism, so keep that in mind when writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Complete Security Recruitment Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of fire and security systems, especially the ones mentioned in the job description like Intruder, CCTV, and Access Control. Be ready to discuss your experience with these systems and how you've used remote diagnostic tools in the past.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how you would troubleshoot a common issue over the phone.
✨Show Your Team Spirit
This position requires collaboration with both engineers and the Service Scheduling team. Think of examples from your past work where you successfully worked as part of a team, and be prepared to share those stories during the interview.
✨Prioritisation is Key
The ability to manage workloads effectively is crucial for this role. Prepare to discuss how you prioritise tasks, especially under pressure. You could even create a scenario where you had to juggle multiple issues and explain how you handled it.