At a Glance
- Tasks: Manage service desk operations and ensure timely delivery of service call-outs.
- Company: Established fire & security business with a focus on growth and innovation.
- Benefits: Competitive salary, annual bonus scheme, and excellent training opportunities.
- Other info: Fast-paced environment with opportunities for personal development.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Positive attitude, strong organisational skills, and customer service experience.
The predicted salary is between 31500 - 38500 £ per year.
34k Basic + Annual Bonus Scheme
Forward thinking and growth company
Progressive & Excellent Training provided
The Company
Our client is an established Fire & Security business looking to strengthen their Service team with an organised, customer-focused Service Desk Coordinator.
The Role
Our client is looking for a Service Desk Coordinator to manage service desk operations, handle customer enquiries and service tickets, and ensure the timely delivery of service call-outs. You'll arrange engineers to attend site, ensure customer SLAs are met, and support the daily functions of the service desk — coordinating service requests, managing workflows and maintaining customer satisfaction. You'll report directly to the Head of Service.
Key Responsibilities
- Handle all communication (phone, email etc.) professionally, courteously and accurately, recording instructions and requests from clients and others
- Manage service calls via phone, email and directly into the ticketing system
- Ensure customer portals are updated with service dockets and keep clients informed on ticket status
- Provide general support to the Head of Service
- Allocate new calls to the most appropriate engineer
- Provide status updates to clients or their representatives
- Arrange for quotes to be prepared and sent to clients where additional work is identified following a call-out
- Liaise internally across all departments to ensure client needs are consistently met
- Respond promptly to customer enquiries, providing appropriate solutions or escalating issues as needed
- Undertake general office administration duties as directed
What We're Looking For
Essential:
- Positive attitude and punctuality, able to work collaboratively in an open office environment
- Comfortable working in a fast-paced, reactive environment, responding to changing priorities throughout the day
- Willingness to grow into more challenging and complex duties as part of personal development
- Good personal presentation, suited to an office environment where clients and VIPs may visit
- Good keyboard skills and familiarity with Word, Excel and Outlook
- Able to work independently as well as part of a team
- Willingness to take part in external training opportunities
- Proven experience in a customer service or similar coordination role
- Excellent organisational and time-management skills
Desirable:
- Experience within the fire/security industry is a bonus but not essential
- Experience with the Dynamics package
- Recognised keyboard or software package certification
If you're an organised, customer-focused professional who thrives in a reactive, fast-moving environment, apply now — fire & security experience is a bonus, not a requirement.
Service Co-ordinator in Swindon employer: Complete Security Recruitment Ltd Careers
As a Fire and Security Service Engineer with us, you'll join a dynamic team dedicated to providing top-notch security solutions across Hertfordshire. We pride ourselves on fostering a supportive work culture that prioritises employee growth through progressive training and development opportunities, ensuring you stay at the forefront of industry advancements. Enjoy a fulfilling career where your expertise is valued, and your contributions directly enhance the safety and security of our clients.
Contact Details:
Complete Security Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Complete Security Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Complete Security Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Co-ordinator in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Complete Security Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Complete Security Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Complete Security Recruitment Ltd Careers!
How to prepare for a job interview at Complete Security Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
