School Administrator and Welfare officer

Job Title: School Welfare & Administration Officer

Company: Complete Classroom Services

Location: Ealing

Salary: £17–£21 Per Hour (Dependent on Experience)

Hours: 8:00am–4:00pm

Contract: Temporary/Permanent | Term Time Only

Start Date: As Soon As Possible

Reporting to: Designated Safeguarding Lead (DSL) / Senior Leadership Team

Complete Classroom Services is seeking a dedicated School Welfare Administrator to join our educational institution’s administrative team. This vital role involves overseeing student welfare services, supporting the well-being of pupils, and ensuring the smooth operation of welfare-related activities within the school environment.

The ideal candidate will possess strong organizational skills, a compassionate approach, and experience in educational settings, particularly with teaching or student support functions. This position offers an opportunity to contribute significantly to creating a safe, inclusive, and supportive learning atmosphere for all students.

The role requires an individual who is professional, approachable, highly organised, and able to work confidently in a busy school environment.

Key Responsibilities

School Welfare & Safeguarding

• Act as a key point of contact for pupils, parents/carers, staff, and visitors regarding welfare and pastoral matters.
• Support the Designated Safeguarding Lead with safeguarding and child protection procedures.
• Record, monitor, and appropriately raise welfare and safeguarding concerns in line with school policies.
• Support pupils with welfare, wellbeing, and pastoral needs.
• Liaise with parents/carers and relevant professionals regarding pupil welfare.
• Support multi-agency working with external professionals and services where required.
• Promote a safe, inclusive, and positive school environment.
• Raise safeguarding, welfare, or health and safety concerns promptly with the appropriate member of staff.

Attendance & Pupil Support

• Monitor daily pupil attendance and punctuality.
• Follow up on pupil absences and communicate with parents/carers where appropriate.
• Maintain accurate attendance and welfare records.
• Identify attendance concerns and report them to relevant staff.
• Support the school in improving attendance and reducing persistent absence.
• Work collaboratively with the Senior Leadership Team and Attendance Officer to support positive pupil outcomes.

Administration

• Provide effective administrative support to the school and Senior Leadership Team.
• Maintain accurate and confidential pupil, welfare, attendance, and safeguarding records.
• Manage correspondence, telephone calls, emails, and communication with parents/carers and external agencies.
• Assist with the organisation of meetings, appointments, and school activities.
• Use school IT systems and Microsoft Office effectively.
• Prepare reports, records, and documentation as required.
• Support general school office and administrative duties as reasonably required.

Health & Safety / First Aid

• Hold a valid First Aid qualification.
• Provide appropriate first aid support to pupils and staff within the scope of your training.
• Follow school health and safety procedures and relevant legislation.
• Maintain accurate records of first aid incidents where required.Ensure safeguarding and pupil protection remain a priority at all times.
• Raise any health, safety, or welfare concerns promptly.

General Duties

• Carry out all duties in accordance with school policies and procedures.
• Maintain confidentiality and handle sensitive information appropriately.
• Participate in staff meetings, training, performance management, and professional development.
• Support whole-school initiatives and contribute positively to the school community.
• Undertake additional duties appropriate to the role as reasonably requested by the Senior Leadership Team.

Essential Requirements

• Have a valid First Aid qualification.
• Have a DBS registered on the Update Service.
• Be available to start as soon as possible.
• Have experience working with children and/or within a school, education, welfare, pastoral, or administrative environment.
• Have a good understanding of safeguarding and child protection.
• Be confident communicating with pupils, parents/carers, staff, and external professionals.
• Have excellent organisational and administrative skills.
• Be able to maintain accurate and confidential records.
• Be reliable, professional, approachable, and proactive.
• Have good IT and communication skills.
• Be able to work effectively as part of a wider school team.

Desirable

• Previous experience in a school welfare, pastoral, attendance, safeguarding, or administrative role.
• Knowledge of school attendance procedures.
• Experience of working with external agencies and supporting families.
• Relevant safeguarding or child protection training.
• Experience working within a busy school or education setting.

Why Join Complete Classroom Services?

• Competitive hourly rate of £17–£21 per hour, dependent on experience.
• Term-time-only working pattern.
• Flexible working hours, typically 8:00am–4:00pm.
• Opportunity to make a meaningful impact on pupil welfare, safeguarding, attendance, and family engagement.
• Supportive leadership and professional development opportunities.
• Potential for temporary or permanent employment.