The Operations Director will provide strategic and operational leadership to ensure the effective delivery of building control services within a Registered Building Control Approver (RBCA) organisation. The role will focus on ensuring compliance with the Building Safety Act 2022, relevant building regulations, and associated professional standards. The post-holder will oversee day-to-day operations, manage resources, uphold governance, and ensure high-quality, customer-focused services while protecting public safety and maintaining regulatory integrity.
Key Responsibilities
- Operational Leadership
- Lead and manage the day-to-day operations of the RBCA to ensure efficient, compliant, and customer-focused service delivery.
- Develop, implement, and monitor operational policies, procedures, and performance frameworks in line with regulatory requirements.
- Ensure the company has effective systems to manage caseloads, project delivery, and statutory timeframes.
- Oversee resource allocation to meet demand, including staff planning, technical support, and workflow management.
- Provides line management to the Building Control Managers, Admin Manager and HR Advisor with responsibilities for bi-yearly performance reviews, annual leave management, timesheet approval and overall team support and development.
- Working alongside HR to agree companywide KPI's
- Creating training plans for RBIs
- Contribute to business planning, budgeting, and performance reporting.
Experience And Skills Required
Full professional membership of RICS, CABE, or equivalent professional body
- Significant leadership experience in building control, construction regulation, or a related professional services environment.
- Strong knowledge of UK building regulations, building safety legislation, and professional standards.
- Proven track record of operational management and service delivery in a regulated environment. Experience of governance, compliance frameworks, and quality assurance. Excellent leadership, communication, and stakeholder management skill.
- RBI Class 2A - 2F and 4 registration with the building safety regulator (BSR
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Operations Director London employer: Complete Building Control
As an Operations Director in London, you will join a forward-thinking Registered Building Control Approver organisation that prioritises compliance and public safety while fostering a collaborative and supportive work culture. The company offers excellent employee growth opportunities through tailored training plans and performance reviews, ensuring that you can develop your skills and advance your career in a meaningful way. With a commitment to high-quality service delivery and a focus on regulatory integrity, this role provides a unique chance to make a significant impact in the building control sector.
