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- Tasks: Assist passengers with restricted mobility at Edinburgh Airport, ensuring a smooth travel experience.
- Company: Join a dynamic team at Edinburgh Airport, dedicated to exceptional customer service.
- Benefits: Competitive pay rates, flexible shifts, and the chance to work in a vibrant environment.
- Other info: Opportunities for growth and learning in a fast-paced airport setting.
- Why this job: Make a real difference in people's travel experiences while developing your skills.
- Qualifications: Great work ethic, communication skills, and a passion for customer service.
The predicted salary is between 27000 - 32000 £ per year.
Shifts: 4 ON 2 OFF DAYS 03:00 AM - 23:00 PM. DAY RATE PAY: £12.95
Shifts: 4 ON 4 OFF NIGHTS 20:00 PM - 08:00 AM. NIGHT SHIFT PAY: £13.45
Responsibilities
- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check‑in, airport security and pre‑boarding aircraft.
- Assist in the transfer of passengers from aircraft to airport terminal using various equipment in a safe manner.
- Ensure that wheelchairs and buggies are always clean and tidy.
- Ensure that Centralised Control is updated on progress using IT handsets.
- Ensure that all necessary paperwork is completed legibly and submitted promptly.
- Any additional reasonable duties as assigned by operational management.
To Be Successful In The Role
- Great work ethic.
- Excellent communication skills.
- Strong Customer Service.
- Self‑motivated and willing to work using own initiative.
- Full UK Driving licence (desirable).
- Ability to multitask and remain calm under pressure.
- Previous airport experience is an advantage but not essential.
Passenger Service Agent - Edinburgh Airport employer: Compenij
Contact Detail:
Compenij Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Service Agent - Edinburgh Airport
✨Tip Number 1
Network like a pro! Chat with folks in the industry, especially at Edinburgh Airport. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping passengers with restricted mobility, think of scenarios where you can showcase your communication and problem-solving abilities. Role-play with a friend if you need to!
✨Tip Number 3
Stay organised! Keep track of your applications and follow up on them. A quick email to check in shows your enthusiasm and keeps you on their radar.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Passenger Service Agent - Edinburgh Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Passenger Service Agent role. We want to see how your background fits with assisting passengers, so don’t hold back on those customer service stories!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’d be a great fit for our team at Edinburgh Airport. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves meeting and greeting passengers, make sure your application reflects your excellent communication skills. We want to see examples of how you’ve successfully interacted with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Compenij
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Passenger Service Agent, especially when it comes to assisting passengers with restricted mobility. Familiarise yourself with the specific tasks mentioned in the job description, like using equipment safely and keeping wheelchairs clean.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice how you would greet and assist passengers. Think about scenarios where you might need to explain processes or provide reassurance to nervous travellers. Being clear and friendly can make a huge difference!
✨Demonstrate Your Customer Service Savvy
Prepare examples from your past experiences that showcase your strong customer service skills. Whether it's dealing with difficult situations or going the extra mile for a customer, having these stories ready will help you stand out during the interview.
✨Stay Calm Under Pressure
This role can be hectic, so think of ways to demonstrate your ability to multitask and remain calm. You might want to share a time when you successfully managed multiple tasks at once or handled a stressful situation effectively. This will show them you're ready for the fast-paced airport environment!