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- Tasks: Join us at Manchester Airport to provide top-notch customer service and assist passengers.
- Company: First Call Aviation has over 50 years of experience in the aviation industry.
- Benefits: Enjoy free on-site parking, a shuttle service, and a bonus scheme!
- Why this job: Be part of a dynamic team making memorable experiences for travellers in a fast-paced environment.
- Qualifications: Previous customer service experience preferred; strong communication and IT skills required.
- Other info: Part-time role with flexible shifts; start date is 18th August 2025.
Job Description
First Call Aviation is looking to recruit Customer Service Colleagues for Manchester Airport. Start Date 18th August 2025
Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Enjoy making memorable difference in the lives of our customers and employees? If you\’re looking for change, and you\’re ready to make changes we\’re looking for you.
- Part Time 25hrs per week
- Shifts between 3am – 8pm (5 days on, 3 days off)
- Commission Structure!
- Start date 18th August 2025
- Sorry, no students!
Key Responsibilities
- Provide an excellent level of customer service, assisting with greeting and passenger documentation.
- Check-in and processing of passenger boarding cards and bag tags.
- Board and process customers at the boarding gate.
- Responsible for following strict safety and security regulations
- Assist customers to ensure a smooth journey through the airport
Required Skills
- Ability to work in a fast paced environment
- A high standard of literacy and numeracy
- Ability to be able to work varied start and finish times
- Able to work as part of a team
- Good communication skills
- Strong IT skills
Security Checks
- Be able to provide 5 years address history
- Be able to provide 5 years reference history (employment/education/benefit claim/character)
- To obtain a full airside ID
Aviation is what we do and with over 50 years of experience in aviation and the world of air travel or ground handling – you are in safe hands.
First Call Aviation is part of First Call Contract Services Limited – dedicated to providing an professional service to the Aviation sector.
Job Types: Part-time, Temp to perm
Pay: £13.35 per hour
Additional Pay
- Bonus scheme
Benefits
- Free On-site parking
- Shuttle service provided
- Store discount
Experience
- Customer service: 1 year (preferred)
Work Location: In person
Start Date: 18/08/2025
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Customer Service Colleague - Manchester Airport employer: Compenij
Contact Detail:
Compenij Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Colleague - Manchester Airport
✨Tip Number 1
Familiarise yourself with the airport environment and operations. Understanding how Manchester Airport functions will give you an edge during interviews, as you'll be able to demonstrate your knowledge of the role and its challenges.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily relies on providing excellent service, consider role-playing scenarios with friends or family to practice handling various customer interactions effectively.
✨Tip Number 3
Network with current or former employees of First Call Aviation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for the security checks by gathering your address and reference history in advance. Being organised with this information will not only speed up the process but also show your commitment to the role.
We think you need these skills to ace Customer Service Colleague - Manchester Airport
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to work in a fast-paced environment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to making memorable experiences for customers.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Compenij
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for customers, as this role is all about making a memorable difference.
✨Demonstrate Teamwork
Since this position requires working as part of a team, be prepared to discuss your experiences collaborating with others. Mention any successful projects or tasks where teamwork was essential, showcasing your ability to work well with colleagues.
✨Be Ready for Shift Work
Understand that the role involves varied shifts, including early mornings and late evenings. Be ready to discuss your flexibility and willingness to adapt to different schedules, as this will show your commitment to the job.
✨Familiarise Yourself with Airport Operations
Research the basics of airport operations and security regulations. Showing that you have a basic understanding of how airports function can demonstrate your enthusiasm for the role and your readiness to follow strict safety protocols.
