Senior Property Manager in Surrey

We are seeking a driven Senior Property Manager for the high-end 179 unit Build-to-Rent (BTR) in Walton-on-Thames. You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, overseeing on-site staff, and maintaining the properties’ market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills. Additionally, you will play a key role in supporting the Senior Management Team. This role is crucial in meeting both company and investor objectives.

Working closely with Operations, Leasing and Revenue Management and Accounting teams, you will ensure the timely delivery of building works and property projects, aligning with residential needs and investor requirements.

Key Responsibilities:

• Operational Management: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs.
• Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards.
• Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency.
• Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed.
• Operational Administration: Ensure adherence to company’s processes and handle general administrative and KPI responsibilities.
• Leadership: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency.
• Team Management and Development: Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations.

Experience: Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role (essential). Strong track record of maintaining high resident satisfaction and resolving disputes efficiently (essential). Experience leading property management teams, contractors, or vendors (essential).

Skills: Leadership.

Working Hours: You will work on a rota which covers Monday – Saturday with some evening attendance required. Job Type: Full-time, 40 hours per week. Location: This position is required to work on site, in South London.

Equal Opportunities Statement: We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.