Senior Property Manager

We are seeking a driven Senior Property Manager for the high-end 179 unit Build-to-Rent (BTR) in Walton-on-Thames. You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, overseeing on-site staff, and maintaining the properties’ market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills. Additionally, you will play a key role in supporting the Senior Management Team. This role is crucial in meeting both company and investor objectives.

Working closely with Operations, Leasing and Revenue Management and Accounting teams, you will ensure the timely delivery of building works and property projects, aligning with residential needs and investor requirements.

Key Responsibilities

• Operational Management: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs. Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards. Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency. Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed. Ensure adherence to company processes and handle general administrative and KPI responsibilities.
• Leadership: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency. Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations.
• Safety & Compliance: Work closely with the Facilities Manager and the Head of Facilities and Health & Safety to ensure safety is maintained at all times in line with statutory regulations and best practice. Compile compliance reports following property visits and maintain routine correspondence with the facilities manager, residents, third parties, and external valuers. Stay current with property-related laws and ensure all properties meet local and national compliance standards.
• Strategy & Planning: Seek opportunities to increase revenue for the property and implement cost-saving strategies for maintenance and utilities. Develop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and management. Drive planning strategy and manage site changes with councils and local authorities, including owning and maintaining all relevant documentation and planning applications.
• Customer Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels. Resolve resident issues and handle complaints promptly and effectively, promoting resident satisfaction and retention. Respond to queries and complaints in a timely manner, taking appropriate action to address and resolve service issues.
• Resident Relations & Community Building: Organise and oversee resident engagement initiatives and community events. Develop programs to foster a sense of community within the building. Resolve resident issues quickly and effectively to ensure a positive living experience.
• Financial Management: Manage the budget for the property and reserve funds for long-term maintenance. Work collaboratively with the finance/accounts team to monitor income and expenditure, ensuring profitability and compliance with the budget, property taxes, and insurance requirements.
• Technology & Systems: Oversee the use of property management software systems, such as Real Page. Ensure data accuracy and security within digital property systems. Assist in training staff on new technologies and tools to enhance operational efficiency.
• ESG / Sustainability: Assist the company in achieving its sustainability goals by implementing ESG strategies and initiatives.
• Targets and KPIs: Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.

Qualifications

• Bachelor’s degree in real estate, business administration, or a related field (desired)
• Professional certifications (desired) such as: a) Member of the Royal Institution of Chartered Surveyors (MRICS); b) Member of The Property Institute (MTPI)

Experience

• Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2–3 years in a senior or leadership role (essential)
• Resident relations: Strong track record of maintaining high resident satisfaction and resolving disputes efficiently (essential)
• Team management: Experience leading property management teams, contractors, or vendors (essential)

Skills

• Leadership & People Management: Proven ability to lead teams and manage external contractors (essential)
• Excellent organisational and time management skills: you will need to manage your time and resources carefully to succeed (essential)
• Excellent communication skills: Both written and verbal, for interacting with residents, staff, and stakeholders (essential)
• Strong problem-solving abilities: Able to resolve resident disputes, maintenance issues, and other operational challenges (essential)
• Knowledge of property law and compliance: Familiarity with local building regulations, health and safety laws, and property licensing (essential)
• Technology proficiency: Familiar with property management software (e.g., Real Page, Vantify, CRMs) and general office tools (Excel, Word, etc.). (desired)
• Financial acumen: Understanding of financial statements, cash flow management, and budgeting (essential)

Personal Qualities

• Attention to detail: Ensuring properties meet high standards for safety, compliance, and presentation (essential)
• Proactive and initiative-driven: Able to foresee potential issues and address them before they escalated (desired)
• Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired)
• Positive, ‘can-do’ attitude: Critical in managing teams and delivering top service to residents (essential)

Remuneration / Bonuses / Benefits

• Base salary: £50k - £55k
• Bonus: Discretionary Bonus Scheme
• Benefits: 25 days annual leave (excl. Bank Holiday); Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay

Working Hours

You will work on a rota which covers Monday – Saturday with some evening attendance required.

Job Type

Full-time, 40 hours per week

Location

This position is required to work on site, in South London.

Equal Opportunities Statement

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.