At a Glance
- Tasks: Engage with residents, manage property operations, and ensure top-notch customer service.
- Company: Join CompassRock, a rapidly growing property management company with an innovative culture.
- Benefits: Enjoy a competitive salary, generous leave, private health insurance, and a pension scheme.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Make a real difference in residents' lives while developing your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 40000 - 40000 € per year.
The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Senior Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.
Company Overview: CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Key Responsibilities
- Customer Service & Resident Relations
- Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction.
- Issue Resolution: Address resident complaints and actively troubleshoot problems to take ownership in challenging situations, escalating issues to the Property Manager when necessary.
- Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement.
- Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan.
- Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.
- Leasing Support
- Provide administrative support to the Leasing team, as required.
- Enquiries: Greet and assist prospective tenants and qualify and register enquiries and book viewing appointments at our properties (if required).
- Viewings: Conduct informative and engaging viewings to prospective tenants and be well equipped to answer any questions regarding the property (if required).
- Administrative Support: Working with the leasing team to help maintain accurate and organized records of leases, applications, and tenant correspondence.
- Operational Activities
- Property Support: Contribute to maintaining a safe and attractive property for residents.
- Facilities Management Support: Assist the Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks.
- Cleanliness: Complete overnight cleaning of the ground floor amenity spaces, ensuring that the property is “resident ready” each day.
- Stock Coordination: Collaborate with the property manager and procurement team to ensure adequate stock of goods and services for smooth property operations.
- Inspections: Conduct/support inventories, move-in and move-out inspections, and document property conditions.
- Administrative Support: Assist the Property Manager with all other general administrative duties, as required.
Targets & KPIs
Work diligently to meet specified targets and Key Performance Indicators set by the management team.
Personal Qualities
- Attention to Detail: Demonstrated focus on quality and compliance in previous work or education (desired).
- Proactive and Initiative-Driven: Able to foresee potential issues and address them before they escape (desired).
- Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired).
- Positive, can-do attitude: A willingness to learn from, and provide support to, other team members while delivering top levels of service to all residents (essential).
Skills
- Communication Skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential).
- Problem-Solving: Strong abilities in addressing resident disputes (essential).
- Customer Service: Demonstrated experience in delivering exceptional customer service (essential).
- Computer Literacy: While training on our property management systems will be provided, we require that the applicant be proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential).
Qualifications (desired)
- Bachelor’s degree in business administration, or a related field (desired).
- Full clean Irish driver’s licence.
Remuneration / Bonuses / Benefits
- Base salary: £40,000
- Bonus: Discretionary Bonus Scheme
- Benefits: 25 days of annual leave + Bank Holidays; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.
Working Hours
4‑day working week (48 hours) including weekends (Saturday and Sunday). This role is to work night shift (between 8pm – 8am).
Location
This position is required to work on site.
Equal Opportunities Statement
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
Resident Experience Associate (Overnight) employer: CompassRock International
CompassRock is an exceptional employer, offering a dynamic and innovative work culture that prioritises employee growth and satisfaction. With a strong focus on resident relations and property management, the Resident Experience Associate role provides ample opportunities for professional development within a rapidly expanding company in the UK rental housing sector. Employees enjoy a competitive salary, generous benefits including private health insurance and a flexible working schedule, all while contributing to a vibrant community atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Associate (Overnight)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CompassRock. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Resident Experience Associate, you'll be interacting with residents and prospective tenants regularly. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your proactive approach and ability to handle challenges.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Resident Experience Associate (Overnight)
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, highlight any experience you have in customer service. We want to see how you've gone above and beyond to ensure satisfaction, especially in challenging situations. Remember, this role is all about resident relations!
Be Detail-Oriented:Make sure your application is free from typos and errors. Attention to detail is key in property management, so we’ll be looking for that in your written communication. A polished application shows us you care!
Demonstrate Problem-Solving Abilities:Share examples of how you've tackled issues in the past. Whether it’s resolving a complaint or managing a tricky situation, we want to know how you approach problem-solving. This will show us you're proactive and ready for anything!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CompassRock International
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Experience Associate. Familiarise yourself with customer service standards and how to handle resident complaints. This will help you demonstrate your knowledge and show that you're ready to tackle the challenges of the role.
✨Showcase Your People Skills
Since this role involves regular interaction with residents and prospective tenants, be prepared to discuss your experience in building relationships. Share specific examples of how you've successfully engaged with customers or resolved disputes in the past. This will highlight your communication skills and problem-solving abilities.
✨Demonstrate Your Proactivity
CompassRock values proactive individuals, so think of instances where you've anticipated issues and taken initiative to resolve them. During the interview, mention how you can foresee potential problems in property management and how you'd address them before they escalate.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, growth opportunities, and community-building initiatives. This shows your genuine interest in the role and helps you assess if CompassRock is the right fit for you.
