At a Glance
- Tasks: Engage with residents and manage property operations at a high-end rental community.
- Company: Join CompassRock, a rapidly growing property management company with an innovative culture.
- Benefits: Enjoy a competitive salary, 25 days annual leave, private health insurance, and more.
- Other info: Flexible working hours and opportunities for professional growth await you.
- Why this job: Make a real difference in residents' lives while developing your career in property management.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 23000 - 27000 £ per year.
We are seeking a motivated Resident Experience Associate to join our team at Walton Court, one of our high-end Build-to-Rent (BTR) properties in Walton-on-Thames, Surrey. The successful candidate will be integral to daily property operations, focusing on resident relations and property management activities. This highly visible role will involve regular interaction with residents, prospective tenants, and visitors, helping ensure the highest levels of resident satisfaction and engagement. Reporting to the Senior Property Manager, the Resident Experience Associate will assist in managing the property, coordinating contractors, and supporting operational growth.
Company Overview: CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development.
Key Responsibilities:
- Operational Activities:
- Property Oversight: Ensure the property is maintained as a safe, attractive environment for residents.
- Project Management: Assist the Senior Property Manager with managing projects, overseeing outsourced services for building maintenance, and ensuring timely, high-quality completion of tasks.
- Procurement: Collaborate with the procurement team to ensure adequate stock of goods and services for smooth property operations.
- Inspections: Conduct inventories, move-in and move-out inspections, documenting property conditions.
- Customer Service & Resident Relations:
- Policy and Standards Adherence: Uphold the company’s customer service standards to deliver high-quality service and resident satisfaction.
- Issue Resolution: Address resident complaints, escalating issues to Senior Property Manager when necessary.
- Resident Engagement Initiatives: Support the planning and execution of community-building activities that foster positive resident relations and engagement.
- Resident Support: Provide residents with appropriate information throughout the tenancy lifespan, including providing renewal information, ensuring legal requirements are met and answering any questions that might occur during the tenancy lifespan.
- Relationship Building: Cultivate strong relationships with residents, ensuring professional and prompt communication. Regularly engage with residents and prospective tenants to build strong rapport and trust.
- Leasing Support:
- Assist the Leasing team with enquiries and viewings.
- To qualify and register enquiries and to book viewing appointments at our properties.
- Conduct informative and engaging viewings to prospective tenants being well-equipped to answer any questions regarding the property.
- Administrative Support:
- Assist the Senior Property Manager with general administrative duties.
- Help prepare property management reports and maintain accurate records of tenant correspondence.
- Targets and KPIs:
- Work diligently to meet specified targets and Key Performance Indicators (KPIs) set by the management team.
Skills:
- Communication skills: Both written and verbal, for interacting with residents, staff, and external stakeholders (essential).
- Problem-Solving: Strong abilities in addressing resident disputes (essential).
- Customer Service: Demonstrated experience in delivering exceptional customer service (essential).
- Computer Literacy: Proficient with Microsoft Office and Outlook and have an aptitude for learning new software (essential).
- Knowledge of Property Law: Familiarity with local building regulations and property licensing (desired).
Personal Qualities:
- Attention to detail: Demonstrated focus on quality and compliance in previous work or education (desired).
- Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired).
- Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired).
- Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential).
Person Specifications:
- Qualifications: Bachelor’s degree in business administration, or a related field (desired).
- Professional certifications such as: a) ARLA membership; b) The Property Institute (TPI) or IRPM Membership (desired).
Remuneration / Bonuses / Benefits:
- Base salary: £27,000 to £30,000.
- Bonus: Discretionary Bonus Scheme.
- Benefits: 25 days of annual leave + Bank Holiday; Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay.
Working Hours:
- 5-day working week (40 hours) including weekend work (Saturday and Sunday) with 2 days off working on a rota basis; shifts could be: 8am to 5pm; 9am to 6pm; 10am to 7pm. Reduced hours for weekend work.
Location:
- This position is required to work on site.
Equal Opportunities Statement:
We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.
Resident Experience Associate employer: CompassRock International
At CompassRock, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration. As a Resident Experience Associate at our prestigious Walton Court property in Walton-on-Thames, you'll enjoy competitive benefits including private health insurance, generous annual leave, and opportunities for professional growth within a rapidly expanding company. Join us to make a meaningful impact on resident satisfaction while developing your career in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Associate
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on CompassRock. Check out their website and social media to understand their values and what they’re all about. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of examples from your past experiences where you’ve gone above and beyond for residents or resolved conflicts effectively. This will help you stand out as a proactive candidate.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to communicate clearly and professionally. Whether it’s answering questions or asking your own, good communication is key in this role, so let your personality shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Resident Experience Associate role.
We think you need these skills to ace Resident Experience Associate
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Resident Experience Associate role. Highlight your relevant experience in customer service and property management, and don’t forget to mention any specific skills that match the job description!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go!
How to prepare for a job interview at CompassRock International
✨Know Your Property Management Basics
Brush up on your knowledge of property management and local building regulations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service or resolved disputes. This is crucial for a Resident Experience Associate, so be ready to demonstrate your problem-solving abilities.
✨Engage with the Company Culture
Familiarise yourself with CompassRock's entrepreneurial and innovative culture. During the interview, express how your proactive attitude and flexibility align with their values, and share ideas on how you could contribute to community-building initiatives.
✨Ask Thoughtful Questions
Prepare insightful questions about the role, team dynamics, and future projects at Walton Court. This not only shows your interest but also helps you gauge if the company is the right fit for you.
