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- Tasks: Lead leasing activities and manage a team to maximise occupancy and resident satisfaction.
- Company: CompassRock is a rapidly growing property management company focused on exceptional living experiences.
- Benefits: Enjoy a competitive salary, private health insurance, and a cycle to work scheme.
- Why this job: Join a dynamic team in a hands-on leadership role with opportunities for growth and impact.
- Qualifications: Experience in leasing or sales, strong communication skills, and team management experience required.
- Other info: Flexible working hours with some weekend shifts; based in Walton-On-Thames.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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CompassRock provides asset and property management services to the rental housing sector. Founded in the U.S., the company has rapidly expanded to the UK and Europe, with a growing portfolio of Build-to-Rent (BTR) communities. Backed by private equity and driven by an entrepreneurial culture, we are committed to delivering exceptional living experiences while creating exciting career opportunities for our team.
About the Role
We are seeking an experienced and results-driven Leasing Manager to take the lead on all leasing activity at Walton Court (178 apartments) and Brightwells Yard (58 apartments) in Surrey, once leased up the role will oversee leasing activities in Southampton. Based in Walton on Thames and reporting directly to the Head of Leasing, you will be responsible for maximising occupancy, delivering an exceptional resident experience, and ensuring all leasing processes are executed to the highest standard across both communities. This is a hands-on leadership role, overseeing the full leasing journey—from initial enquiry through to move-in and renewals—while managing the on-site Leasing Agents to ensure targets are met and service quality remains exceptional. You will act as the primary leasing lead for both developments, ensuring they set the standard for excellence in the Build-to-Rent sector.
Responsibilities
- Leasing Leadership: Drive all leasing activity at Walton Court and Brightwells Yard, ensuring both communities achieve occupancy targets and KPIs.
- Team Management: Directly manage the on-site Leasing Agents, providing leadership, guidance, coaching, and performance feedback.
- Resident Experience: Deliver an exceptional service to all prospective and current residents, maintaining high levels of satisfaction and retention.
- Sales Activity: Manage outbound sales activity (calls, emails, texts, and in-person engagement) to convert enquiries into residents.
- Viewings: Conduct and oversee engaging in-person and virtual property tours across both sites.
- Lease Administration: Oversee the complete leasing process including applications, referencing, tenancy agreements, statutory compliance, and move-in coordination.
- Renewals: Maximise renewal rates through proactive engagement with residents and swift resolution of concerns.
- Collaboration: Work closely with the centralised leasing team to align strategies and share best practices.
- Reporting & Insights: Provide regular updates to the Head of Leasing on leasing performance, market trends, and recommendations for improvement.
- Operational Excellence: Promote best practice in CRM use, compliance, and service delivery across both properties.
Qualifications
- Proven track record in leasing, or sales activity in a property or service/hospitality industry with strong results against targets.
- Previous experience managing and developing teams, ideally in property or customer service sectors.
- Exceptional communication and interpersonal skills, able to build rapport quickly.
- Strong organisational skills with meticulous attention to detail.
- Previous experience in Build-to-Rent or residential property management or hospitality industry is an advantage.
- Leadership experience essential; ARLA or TPI (previously IRPM) qualification (or working towards) desirable.
Required Skills
- Lead-to-viewing conversion rate.
- Viewing-to-application conversion rate.
- Presentation quality of property tours.
- Timely completion of CRM tasks.
- Accuracy of tenancy documentation.
- Team performance and resident satisfaction levels.
Pay range and compensation package
- Discretionary bonus scheme.
- Private health insurance.
- Cycle to Work Scheme.
- Company Sick Pay.
Working Hours
40 hours per week over 5 days, including some weekend working on a rota basis (two consecutive days off). Shifts may include: 8am–5pm, 9am–6pm, or 10am–7pm.
Location
Based in Walton-On Thames with regular on-site presence at Walton Court and Brightwells Yard, Surrey, and our properties in Southampton with occasional travel to other properties as required.
Equal Opportunity Statement
We are committed to creating an inclusive, diverse, and equitable workplace. All candidates will be treated fairly and offered reasonable adjustments where needed throughout the recruitment process.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Sales
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Leasing Manager employer: CompassRock International
Contact Detail:
CompassRock International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasing Manager
✨Tip Number 1
Familiarise yourself with the Build-to-Rent sector and CompassRock's portfolio. Understanding their unique selling points and challenges will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of CompassRock on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss specific metrics related to leasing performance, such as lead-to-viewing conversion rates. Being able to articulate your past successes with numbers will showcase your results-driven approach and align with the company's focus on KPIs.
✨Tip Number 4
Demonstrate your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlighting your ability to coach and develop others will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Leasing Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leasing or property management. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to meet occupancy targets and enhance resident satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the property management sector and detail how your skills align with the responsibilities of the Leasing Manager role. Mention your experience in managing teams and driving sales activity, as well as your commitment to delivering exceptional resident experiences.
Showcase Relevant Skills: Highlight key skills such as communication, organisation, and team management in both your CV and cover letter. Provide examples of how you've successfully converted leads into residents and managed leasing processes effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the leasing industry.
How to prepare for a job interview at CompassRock International
✨Know the Company Inside Out
Before your interview, make sure to research CompassRock International thoroughly. Understand their values, mission, and recent developments in the Build-to-Rent sector. This will help you demonstrate your genuine interest in the company and how you can contribute to their goals.
✨Showcase Your Leadership Skills
As a Leasing Manager, you'll be expected to lead a team of Leasing Agents. Prepare examples from your past experiences where you've successfully managed teams, provided guidance, and achieved targets. Highlight your leadership style and how it aligns with fostering an exceptional resident experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of scenarios related to leasing processes, resident complaints, or team dynamics. Practising your responses will help you articulate your thought process clearly during the interview.
✨Demonstrate Your Sales Acumen
Since the role involves managing sales activities and converting enquiries into residents, be ready to discuss your sales strategies. Share specific metrics or achievements that showcase your success in previous roles, such as conversion rates or occupancy targets met.