Senior Property Manager in Croydon

We are seeking a driven Senior Property Manager to lead the operational management, performance, compliance, and day-to-day delivery of our high-end 800+ unit Build-to-Rent (BTR) asset in Croydon, Greater London. The successful candidate will be responsible for the overall management of the property, including leadership of on-site teams, oversight of contractors and service partners, budget management, operational planning, health and safety compliance, and delivery of investor and company objectives. Acting as the senior operational lead for the asset, you will ensure the property operates efficiently, remains compliant with all statutory obligations, and continues to deliver an exceptional resident experience.

In addition, you will play a key role in supporting the Senior Management Team through operational reporting, strategic planning, project delivery, and continuous improvement initiatives. Working closely with Operations, Leasing, Revenue Management, Facilities, and Finance teams, you will be accountable for driving operational performance, maximising asset value, and ensuring the successful delivery of business objectives.

This role requires a commercially minded leader with strong people management skills, excellent stakeholder management capabilities, and a proven ability to lead large-scale residential operations. The position offers a clear progression pathway into a Regional Property Manager role, overseeing multiple assets across London and the wider portfolio as CompassRock continues to expand.

Key Responsibilities:

• Operational Management: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs.
• Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards.
• Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency.
• Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed.
• Leadership: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency.
• Safety & Compliance: Work closely with the Facilities Manager as well as the Head of Facilities and Health & Safety to ensure safety is maintained at all times in line with statutory regulations and best practice.
• Customer Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels.
• Financial Management: Managing the budget for the property and reserve funds for long-term maintenance.
• Technology & Systems: Oversee the use of property management software systems, ensuring data accuracy and security within digital property systems.
• ESG / Sustainability: Assist the company in achieving its sustainability goals by implementing ESG strategies and initiatives.

Requirements:

• Bachelor’s degree in real estate, business administration, or a related field (desired).
• Professional certifications (desired) such as: a) Member of the Royal Institution of Chartered Surveyors (MRICS); b) Member of The Property Institute (MTPI).
• Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role (essential).
• Strong track record of maintaining high resident satisfaction and resolving disputes efficiently (essential).
• Experience leading property management teams, contractors, or vendors (essential).
• Excellent organisational and time management skills (essential).
• Excellent communication skills, both written and verbal (essential).
• Strong problem-solving abilities (essential).
• Familiarity with local building regulations, health and safety laws, and property licensing (essential).
• Understanding of financial statements, cash flow management, and budgeting (essential).

Remuneration / Bonuses / Benefits:

• Base salary: £70k+
• Bonus: Discretionary Bonus Scheme
• Benefits: 25 days annual leave (excl. Bank Holiday); Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay

Working Hours: You will work on a rota which covers Monday – Saturday with some evening attendance required.

Job Type: Full-time, 40 hours per week.

Location: This position is required to work on site, in East Croydon, Greater London.

We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.