Leasing Agent (Summer Intern) in Croydon

CompassRock is excited to share a summer internship based at Altura 50, one of Croydon’s most exciting new residential developments. This is an ideal opportunity for someone who is currently studying, or recently completed their studies in real estate, property investment, asset management, marketing, or customer experience to gain first‑hand industry exposure. The successful candidate will be immersed in the day‑to‑day operations of a BTR leasing team and will gain valuable insight into how leasing performance and leasing cadence directly influence asset performance and investment returns.

Key Responsibilities:

• Outbound Sales: Conduct and lead sales activities through calls, texts, emails, and in-person interactions to generate leads and convert prospects into residents.
• Lead Management: Utilise our CRM system (Hubspot) to manage and track leads effectively, ensuring timely follow-ups and maintaining accurate records.
• Viewings: Conduct in-person viewings as well as facilitate virtual property viewings, showcasing the features and benefits of our communities.
• Lease Administration Progression: Follow all the necessary steps to progress an application through the process from lead to lease, ensuring all statutory documentation has been sent to residents.

Sales Techniques:

• Lead Generation: Actively seek out and generate leads through various marketing strategies, networking, and community engagement.
• Follow‑Up Communication: Maintain consistent follow‑up with leads to cultivate relationships and encourage lease signings.
• Market Analysis: Stay informed about local rental market trends, competitor offerings, and pricing strategies.
• Sales Targets and KPIs: Work diligently to ensure the property meets specified targets and key performance indicators (KPIs).

Customer Service:

• Client relationships: Foster open and effective communication channels with both corporate and residential clients.
• Resident Support: Provide exceptional service to current and prospective residents, addressing inquiries and concerns promptly.
• Proactive Problem Solving: Identify and address potential challenges in the leasing process swiftly and effectively.

Resident Relations & Renewals:

• Resident Engagement: Foster a positive community environment through regular communication and events.
• Renewal Management: Assist the Leasing manager with renewals by proactively engaging with current residents.

Requirements:

• Sales or customer service qualification, or equivalent experience in a sales environment.

Skills And Experience:

• Negotiation Skills: Excellent negotiation skills with a record of successful sales.
• Knowledge of Residential Tenancies Act: Familiarity with the legal requirements associated with the Tenancies Act.
• Customer Service Excellence: Background in delivering exceptional customer service.
• Multitasking and Priority Setting: Demonstrated ability to effectively manage multiple tasks simultaneously.

Personal Qualities:

• Positive Attitude: Maintain an upbeat and enthusiastic demeanour.
• Resilience: Demonstrate the ability to handle challenges and setbacks with grace.
• Flexibility: Ability to adapt to changing circumstances.
• Team Player: Collaborate effectively with colleagues.

Remuneration / Bonuses / Benefits:

• Base salary: £27k
• Commission: Leasing Commission
• Benefits: Private health insurance; 25 days of annual leave plus Bank Holidays (prorated); Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay
• Working Hours: You will work on a rota which covers Monday–Sunday with some evening attendance required.

Location: This position is based at the property in Croydon, Greater London.

Equal Opportunities Statement: We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace.