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- Tasks: Lead and develop nurse-led clinical services for individuals with complex needs.
- Company: Compassionate Care, a trusted provider of specialist care services across the UK.
- Benefits: 25 days annual leave, Employee Assistance Programme, and professional development opportunities.
- Why this job: Make a meaningful impact in the lives of individuals with complex needs and promote their independence.
- Qualifications: Minimum 3 years leading complex clinical services and strong understanding of clinical governance.
- Other info: Join a culture of excellence and innovation in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step-down services for individuals with mental health needs. At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self-worth in everything we do. Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.
We are looking for a Head of Service for the Complex Clinical Health Division to lead, manage, and develop Compassionate Care’s nurse‑led clinical services. This will include overseeing complex clinical health packages involving tracheostomy care, respiratory support, PEG management, epilepsy, neurodisabilities, and high‑risk or forensic needs. You will be responsible for ensuring compliance follows CQC regulations, drives high clinical standards, and delivers excellence in safety, quality, and operational performance.
Key Responsibilities- Provide strategic leadership for the Complex Clinical Health Division, supporting long‑term service growth and development.
- Represent the division externally, building strong relationships with commissioners, NHS partners, case managers, and key stakeholders.
- Lead and support Registered Managers and Clinical Leads, ensuring effective operational and clinical leadership across services.
- Ensure services meet or exceed regulatory standards, maintaining compliance with CQC requirements and internal performance targets.
- Oversee clinical governance and quality assurance, including audits, care planning standards, MAR accuracy, and documentation.
- Maintain oversight of clinical risk and incident management, ensuring learning from incidents and reviews drives continuous improvement.
- Ensure safe staffing levels and high‑quality clinical care delivery across all complex care services.
- Lead workforce development, ensuring staff complete mandatory and specialist complex‑care training and competency frameworks.
- Promote a culture of clinical excellence, professionalism, and staff wellbeing, supporting recruitment, retention, and professional development.
- Drive innovation and performance reporting, including implementation of digital clinical systems and providing regular quality and governance reports.
- Minimum 3 years’ leading complex clinical services.
- Strong understanding of tracheostomy care, PEG management, respiratory support, and clinical risk.
- Proven record of leadership in health or social care.
- Experience with CQC compliance and clinical governance frameworks.
- Excellent communication, analytical, and stakeholder engagement skills.
- Strong safeguarding knowledge and experience leading investigations.
- 25 days annual leave plus bank holidays.
- Employee Assistance Programme offering counselling and other support services.
Head of Complex Care in Manchester employer: Compassionate Care Group
Contact Detail:
Compassionate Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Complex Care in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who might know about opportunities at Compassionate Care. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of complex clinical services. Be ready to discuss your experience with tracheostomy care and PEG management, as these are key areas for the Head of Complex Care role.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've led teams or improved services in your previous roles. Compassionate Care values strong leadership, so make sure to highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Compassionate Care team.
We think you need these skills to ace Head of Complex Care in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complex clinical services. We want to see how your skills align with our mission at Compassionate Care, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills: As a Head of Service, leadership is key! Use your application to demonstrate your experience in leading teams and managing complex care services. Share specific examples of how you've driven excellence and compliance in previous roles.
Highlight Your Compliance Knowledge: We’re all about maintaining high standards and compliance with CQC regulations. Make sure to mention your understanding of these frameworks and any experience you have in ensuring services meet or exceed regulatory standards.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Compassionate Care Group
✨Know Your Stuff
Make sure you brush up on your knowledge of complex clinical services, especially areas like tracheostomy care and PEG management. Familiarise yourself with the latest CQC regulations and how they apply to the role. This will show that you're not just interested in the position but also committed to delivering high standards of care.
✨Showcase Your Leadership Skills
As a Head of Complex Care, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams or managed complex situations. Highlight how you’ve driven improvements in clinical governance or compliance, as this will resonate well with the interviewers.
✨Engage with Stakeholders
Since building relationships with commissioners and NHS partners is key, think about how you can discuss your experience in stakeholder engagement. Be ready to share specific instances where you've collaborated effectively with external partners to enhance service delivery or patient outcomes.
✨Emphasise Continuous Improvement
Talk about your approach to clinical risk management and how you've implemented changes based on incident reviews. Show that you’re proactive about learning from past experiences and driving innovation within clinical services. This will align perfectly with Compassionate Care’s mission of promoting excellence and safety.