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- Tasks: Lead quality operations and drive continuous improvement in care services.
- Company: Compassionate Care, a trusted provider of specialist care across the UK.
- Benefits: Competitive salary, generous leave, employee support, and recognition awards.
- Why this job: Make a real difference in people's lives while shaping quality care standards.
- Qualifications: Strong expertise in quality frameworks and proven leadership experience.
- Other info: Join a dynamic team dedicated to excellence and impactful change.
The predicted salary is between 60000 - 65000 £ per year.
Compassionate Care is a leading provider of specialist care services across the UK, supporting individuals with complex needs and learning disabilities. Our services include supported living, residential emergency accommodation, and specialist step-down services for individuals with mental health needs. At Compassionate Care, our mission is to deliver meaningful and lasting positive change in the lives of both adults and children. We empower the people we support to live as independently as possible, promoting dignity, choice, autonomy and self-worth in everything we do. Driven by a commitment to excellence, we aim to be one of the most trusted and respected providers in the care sector. We are dedicated to delivering safe, compassionate and reliable support while setting consistently high standards of quality across all our services.
We’re looking for an experienced and driven Head of Quality to lead our quality, governance, and improvement agenda. Reporting to the Director of Quality, you’ll play a pivotal role in shaping a culture of safety, accountability, and continuous improvement across the organisation. This is a high-impact leadership role where you’ll turn quality strategy into action ensuring services are compliant, inspection-ready, and consistently delivering excellent care aligned with our vision, ‘The Promise’.
Key Responsibilities
- Lead day-to-day quality operations, managing and developing the Quality Team
- Oversee governance systems including incidents, complaints, risk, audits, and learning reviews
- Drive regulatory compliance and ensure services meet internal and external quality standards
- Translate quality strategy into clear, deliverable operational plans
- Analyse data from audits, incidents, and stakeholder feedback to identify risks, trends, and improvement opportunities
- Lead organisation-wide quality improvement initiatives and support services to embed best practice
- Oversee and quality assure the internal audit programme, including conducting audits where required
- Ensure learning is captured and shared across services to improve outcomes
- Maintain policies, procedures, and quality tools to ensure they remain effective and up to date
- Prepare services for inspections, coordinate responses, and support post-inspection action plans
- Produce high-quality reports, dashboards, and assurance updates for senior leaders and the Board
- Lead the Quality Control Group and contribute to governance forums and operational reviews
- Line manages, coach, and develop Quality Officers, setting and monitoring KPIs
- Work collaboratively across Operations, HR, and wider teams to drive improvement and support strategic projects
- Escalate risks early with clear recommendations and ensure timely resolution
What you’ll bring
- Strong expertise in quality, safety, and regulatory frameworks
- Proven leadership and team management experience
- Excellent analytical skills with the ability to turn data into action
- Confident communicator, able to influence at all levels
- Ability to manage competing priorities while maintaining high standards
- A genuine commitment to delivering high-quality, person-centred care
Company Benefits
- Salary £60,000-£65,000
- 25 days annual leave plus bank holidays
- Employee Assistance Programme offering counselling and other support services
- Employee Recognition Awards
- Company pension scheme
- Company events
Head of Quality employer: Compassionate Care Group
Contact Detail:
Compassionate Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Quality
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Compassionate Care. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s mission and values. Show us how your experience aligns with our commitment to quality and compassionate care. We love it when candidates are genuinely passionate about what we do!
✨Tip Number 3
Don’t just wait for job openings; be proactive! Keep an eye on our website and apply directly. It shows initiative and gives you a better chance of being noticed by our hiring team.
✨Tip Number 4
Follow up after your interview with a thank-you note. It’s a simple gesture that can leave a lasting impression. Plus, it shows us you’re really interested in joining our team!
We think you need these skills to ace Head of Quality
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality management and leadership. We want to see how your skills align with our mission at Compassionate Care, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for delivering high-quality, person-centred care shine through in your application. We’re all about making a positive impact, so share any personal experiences or motivations that drive you to work in this field.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Head of Quality position. Plus, it’s super easy!
How to prepare for a job interview at Compassionate Care Group
✨Know Your Quality Standards
Familiarise yourself with the key quality and regulatory frameworks relevant to the care sector. Be ready to discuss how you’ve implemented these standards in previous roles, as this will show your expertise and commitment to excellence.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and driven quality improvement initiatives. Highlight specific situations where your leadership made a tangible difference, as this role is all about shaping a culture of safety and accountability.
✨Data-Driven Decision Making
Brush up on your analytical skills! Be prepared to discuss how you’ve used data from audits and stakeholder feedback to identify risks and drive improvements. This will demonstrate your ability to turn insights into actionable plans.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. You’ll need to influence at all levels, so think about how you can convey your ideas effectively. Consider mock interviews to refine your communication style and ensure you come across as a confident leader.