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- Tasks: Ensure quality and compliance in care services while supporting clients and staff.
- Company: Compassionate Care Group, a family-run care provider dedicated to personalised support.
- Benefits: Robust pension scheme, employee assistance programme, and engaging company events.
- Other info: Join a fast-growing team with opportunities for personal and professional development.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: NVQ Level 4 in Health and Social Care preferred; strong communication skills essential.
The predicted salary is between 30000 - 40000 £ per year.
Compassionate Care Group is a national family-run care provider, bringing the warmth of home and expert support to communities across the UK. We champion the unique needs of individuals with diverse needs, offering tailored home care and supported living services that empower them to live life to the fullest.
This is your opportunity to join our fabulous, fast-growing company as our Quality Officer! As the Quality Officer you will have a responsibility for assisting the Head of Quality and Compliance in ensuring continual compliance, auditing, and understanding of regulatory obligations.
Knowledge is Power:
- The Quality officer will have responsibility for the delivery of outcomes described in Compassionate Care’s Quality and Governance Framework.
- The Quality and Compliance Officer will report directly to the Head of Quality and Compliance.
- Responsible for ensuring exceptional person-centered service to our clients and anyone entering the business; commissioners, colleagues, contractors and/or any other person.
- Able to effectively respond to client expectations.
- Responsible for ensuring that any quality & compliance activity implemented is comprehensive, of the highest standard and reviewed on a regular basis.
- To assist in identifying and highlighting any areas for improvement, adhering to budgets given.
- To assist in identifying and raising any growth opportunities for the Service.
- Review dept, processes, procedures & practices to ensure they are effective, efficient, and fit for purpose.
Collaborative Leadership:
- Provide a person-centered approach to anyone who enters the service.
- Work closely with internal and external colleagues/commissioners to ensure that the business is operating in a safe and effective way and that excellent care is being delivered to the clients.
- Develop a thorough understanding of current and future needs.
- Actively work at developing strong and positive working relationships across the business.
- Be a role model for the organisation.
- Work with the Quality and Compliance Team to ensure operational delivery and that all staff are meeting expectations.
- Assist in managing complaints effectively and in a timely fashion.
- Listen to feedback given and make improvements as required.
- Take direction from the Head of Quality and Compliance.
Inspire and Lead:
- Ensure that all required activities are undertaken, executed to a high standard, and delivered on time.
- Work closely with operations to ensure all Quality & Compliance practices/policies/procedures best fit the business.
- Provide coaching and support as required, to assist Managers and their teams with managing their Quality and Compliance.
- Develop, implement, and monitor Service Improvement Plans to meet Quality and Compliance objectives.
- Identify Employee Relations, performance and capability issues and work with the relevant Quality and Compliance to find appropriate solutions in accordance with best practice, CCG policies and legal frameworks.
The Qualities You Bring:
- Comfortable in managing and meeting KPI’s.
- Ability to execute Quality & Compliance policies/procedures/practices as required.
- Quality and Compliance focused.
- Sound Quality and Compliance management skills.
- Strong verbal and written communication.
- Excellent active listening, negotiation, and presentation skills.
- Able to deal with queries in a calm and helpful manner.
- Creative and innovative thinking.
- Able to work under own initiative.
- Ability to build trust and rapport with Quality and Compliance.
- Good time management skills.
Education and Expertise:
- NVQ Level 4 or equivalent within Health and Social Care is desirable.
- Quality management experience desirable but not required.
Invest in Your Growth and Wellbeing with Compassionate Care Group:
- Shine and be recognised: Your dedication deserves the spotlight! Participate in fabulous company events bringing us all together and creating lovely memories.
- Invest in your future: Secure your tomorrow with our robust company pension scheme, providing peace of mind for you and your loved ones.
- Connect and celebrate: Forge lasting bonds and unwind at our engaging company social events, building a supportive and fun work environment.
- Peace of mind guaranteed: Access to our supportive Employee Assistance Program for personalised counselling and guidance.
Quality and Compliance Officer in Altrincham employer: Compassionate Care Group
Contact Detail:
Compassionate Care Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Compliance Officer in Altrincham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Compassionate Care Group. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company’s values and services. Show us how your skills align with their mission of providing exceptional person-centred care. Tailor your responses to highlight your understanding of their needs.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in quality and compliance, and how you can contribute to the team at Compassionate Care Group.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Quality and Compliance Officer in Altrincham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality and compliance. We want to see how your skills align with our mission of providing exceptional care!
Showcase Your Passion: Let your enthusiasm for person-centred care shine through! Share examples of how you've made a difference in previous roles, as we value compassion and dedication in our team.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without any fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Compassionate Care Group
✨Know Your Stuff
Make sure you understand the Quality and Compliance landscape, especially in the context of home care services. Familiarise yourself with relevant regulations and Compassionate Care Group's Quality and Governance Framework. This will show that you're not just interested in the role but are also committed to delivering exceptional care.
✨Showcase Your People Skills
As a Quality and Compliance Officer, you'll need to build strong relationships with clients and colleagues alike. Prepare examples of how you've successfully collaborated with others in the past. Highlight your active listening and negotiation skills, as these will be crucial in ensuring person-centred service delivery.
✨Be Ready to Discuss Improvements
Think about areas for improvement in quality and compliance processes. Be prepared to discuss how you would identify and implement changes. This shows that you’re proactive and have a growth mindset, which is essential for the role.
✨Demonstrate Your Initiative
The ability to work independently is key for this position. Share instances where you've taken the initiative to solve problems or improve processes. This will illustrate your capability to manage your own workload while still aligning with the company's goals.