At a Glance
- Tasks: Support our mission by engaging with supporters through various communication channels.
- Company: Compassion UK, a faith-based organisation dedicated to releasing children from poverty.
- Benefits: Generous leave, private medical cover, pension contributions, and flexible working options.
- Other info: Join a vibrant team with opportunities for personal and professional development.
- Why this job: Make a real difference in children's lives while growing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24700 - 34680 € per year.
As an Engagement Centre Assistant, you'll care for our supporters and guide them through their journey with Compassion. You'll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You'll help our supporters grow in engagement with their sponsored children and Compassion's ministry. By delivering excellent customer service, you'll encourage our supporters to participate fully in Compassion's global mission so that together we can release more children from poverty in Jesus' name.
Key Responsibilities
- Actively maintain and promote Compassion UK's Christian ethos and values.
- Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.
The ideal candidate will bring the following skills, competencies and experience to thrive in this role:
- Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
- Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
- Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
- A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
- Adaptable, flexible, and resilient. Comfortable in fast‐paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.
There is a practising Christian occupational requirement for this role, to promote Compassion's ethos and help others experience the faith‐based motivation of our work (see Compassion's Policy on Posts to be Held by Christians).
Location, hours, key dates and benefits
- Office-based at Compassion House, Fleet, Hampshire, GU51 2UTH
- Hours: 21–35 hours per week, starting from 21 hours per week to 35 hours per week.
- Key Dates – Applications close: 10 am on 25 January 2026. Assessments begin 12 January 2026. Formal interviews start 19 January 2026 and are expected to conclude by 5 February 2026.
- Early applications are encouraged as this is a rolling campaign. Compassion UK reserves the right to close this vacancy early and will review applications as they are received, prior to the closing date. Only applicants who currently have the right to work in the UK without requiring sponsorship will be considered.
Benefits (in return):
- 25 days' annual leave plus bank holidays, with 3 extra gifted days at Christmas.
- 10% employer pension contribution.
- Private medical and dental cover.
- Income protection and life cover, including 4 salary life insurance and group income protection.
- Enhanced policies – family‐friendly leave, support for carers, and enhanced sickness leave.
- Employee Assistance Programme (EAP) – confidential support through Help@Hand, including counselling, wellbeing resources, and staff discounts.
- Specsavers eye care vouchers, routine eye tests and support for screen‐use glasses.
- Electric car scheme – salary sacrifice scheme to support sustainable travel.
- Time in lieu. Recognising your commitment and flexibility.
- Free parking at Compassion House.
- Access to Compassion House gym with shower facilities.
- Access to the Company Shop.
- Celebrating life milestones – birthdays, weddings, babies and more.
- Tea and Treat Wednesdays – a midweek moment to pause and enjoy together.
- Fully equipped kitchen and breakout areas – space to relax, connect and refuel.
- Free tea, coffee and fruit in the office.
- Hot‐desking freedom – sit where you want, when you want.
- Daily team prayers and devotionals – time to reflect, worship and grow together.
- Compassion updates and worship events.
- Smart casual dress code.
- Learning and development opportunities – grow your skills through training, mentoring and coaching.
- Recognition programmes – including formal rewards, shout‐outs and service awards.
- Flexible and hybrid working.
Contact us – Please reach out to the People & Culture team for any additional information or questions at careers@compassionuk.org.
Engagement Centre Assistant in London employer: Compassion UK
Compassion UK is an exceptional employer that prioritises the well-being and growth of its employees while fostering a supportive and faith-driven work culture. Located in Fleet, Hampshire, the company offers generous benefits such as 25 days of annual leave, private medical cover, and flexible working arrangements, all aimed at ensuring a healthy work-life balance. With a strong emphasis on personal development through training and mentoring, Compassion UK empowers its staff to thrive in their roles and make a meaningful impact in the lives of children in need.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Centre Assistant in London
✨Tip Number 1
Get to know Compassion UK inside out! Familiarise yourself with their mission and values, especially the Christian ethos. This will help you connect better during interviews and show that you're genuinely passionate about their work.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with supporters through various channels, try role-playing different scenarios with friends or family. This will help you feel more confident and prepared for those tricky inquiries.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the timeline – early applications are encouraged, so don’t wait until the last minute!
We think you need these skills to ace Engagement Centre Assistant in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for Compassion's mission shine through. We want to see how much you care about supporting children and making a difference in their lives.
Tailor Your Experience:Make sure to highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm without wading through too much fluff.
Apply Early!:Don’t wait until the last minute to submit your application. We encourage early applications as we review them on a rolling basis. Head over to our website and get your application in!
How to prepare for a job interview at Compassion UK
✨Know the Mission
Before your interview, take some time to understand Compassion UK's mission and values. Familiarise yourself with their work in releasing children from poverty and how you can contribute as an Engagement Centre Assistant. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you handled challenging inquiries or built strong relationships with customers. Be ready to discuss how you can apply these skills to engage supporters effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging fully with the interviewer. Nod, ask clarifying questions, and summarise what they say to show you’re paying attention. This is crucial for the role, as you'll need to listen carefully to supporters' needs and respond appropriately.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your adaptability and resilience in a fast-paced environment. Think of examples where you had to adapt quickly or manage multiple tasks. Practising these scenarios will help you articulate your thought process and problem-solving abilities during the interview.
