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- Tasks: Support our community by answering inquiries via phone, email, and social media.
- Company: Join Compassion UK, a charity dedicated to releasing children from poverty through Christian values.
- Benefits: Enjoy flexible working hours, free gym access, and a casual dress code.
- Why this job: Make a real impact while working in a supportive, faith-driven environment.
- Qualifications: Customer service experience and basic computer skills are essential; must be a practising Christian.
- Other info: Hybrid working available; office closed on Fridays.
The predicted salary is between 23933 - 23933 £ per year.
As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You’ll help our supporters grow in engagement with their sponsored children and Compassion’s ministry. By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name.
Key Responsibilities
- Actively maintain and promote Compassion UK’s Christian ethos and values.
- Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.
The successful candidate will have:
- Customer service experience: Demonstrated ability to engage customers and manage their inquiries effectively.
- Core computer and administration skills: Experience with basic office systems such as Outlook, Teams, and Word is required.
- Able to work independently and as part of a team: Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
- A great listener and communicator: Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
- Adaptable, flexible, and resilient: Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.
- Occupational requirement: The holder of this role must be a practising Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work.
Location, hours and benefits
- Office-based at Compassion House, Fleet, Hampshire. Hybrid working is offered as a benefit. You will work a minimum of 40% of your hours from Compassion House in Fleet, Hampshire, and the office is closed on Fridays.
- Hours: Starting from 21 hours per week to 35 hours per week. You will be contracted to work between Monday to Saturday between 08:00 – 18:00, allowing for workload variations. However, the general working week will be Monday - Friday.
- In return, you will get:
- Flexible and sociable working environment
- Free parking
- Access to Compassion House gym with shower facilities
- Time in Lieu offered
- Pension scheme with 10% employer contribution
- Income Protection & Group Life cover
- Private Medical & Dental cover
- Celebrating life milestones such as birthdays, newcomers, weddings, babies etc.
- Tea and Treat Tuesday
- Fully equipped kitchen area, with lunch and break out areas
- Hot-desking, sit where you want, when you want
- Weekly team prayers and devotionals
- Compassion updates and worship events
- Casual dress code
Candidate Pack
Please explore our candidate pack to learn more about Compassion UK’s benefits and what it means to live and work in accordance with Compassion UK’s Statement of Faith, Core Values, Ethos Statement, and other policies, including our commitment to Child Protection.
Contact us
Please reach out to the People & Culture team for any additional information or questions.
Apply by: 10 am on 7 April 2025. Invitations to assessments from 2 April 2025. Interviews are expected to start from 14 April 2025.
Assessment Tasks
As part of our recruitment process, assessment tasks are required. Should you progress beyond the shortlisting stage, we will ask you to complete a task/s for the panel to assess. Based on the outcome, you may then advance to the interview stage.
Please submit your application as early as possible as Compassion UK reserves the right to close this vacancy early. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies.
Please note that we can only consider applicants who presently have the right to work in the UK.
Engagement Centre Assistant employer: Compassion UK
Contact Detail:
Compassion UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Centre Assistant
✨Tip Number 1
Familiarise yourself with Compassion UK's mission and values. Understanding their Christian ethos will not only help you align your responses during the interview but also demonstrate your genuine interest in the role and the organisation.
✨Tip Number 2
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've successfully managed inquiries or built relationships with customers, as this will be crucial for the Engagement Centre Assistant role.
✨Tip Number 3
Practice your communication skills, especially in adapting your style to different audiences. Since you'll be engaging with supporters via various channels, being able to clearly explain complex situations in a friendly yet professional manner is key.
✨Tip Number 4
Be ready to discuss your adaptability and resilience in fast-paced environments. Think of examples where you've successfully handled challenging inquiries or adjusted to changing schedules, as these traits are essential for the role.
We think you need these skills to ace Engagement Centre Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Engagement Centre Assistant position. Tailor your application to highlight how your skills and experiences align with Compassion UK's mission and values.
Highlight Relevant Experience: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've effectively engaged with customers and managed inquiries, showcasing your ability to listen and communicate clearly.
Showcase Your Values: Since Compassion UK promotes a Christian ethos, make sure to express your alignment with their values in your application. Share any relevant experiences that demonstrate your commitment to these principles and how they influence your work.
Prepare for Assessment Tasks: Be ready to complete assessment tasks as part of the recruitment process. Think about how you can demonstrate your skills in real-world scenarios related to the role, such as handling challenging inquiries or engaging supporters effectively.
How to prepare for a job interview at Compassion UK
✨Understand Compassion's Ethos
Before your interview, take some time to familiarise yourself with Compassion UK's Christian ethos and values. Be prepared to discuss how your personal beliefs align with their mission and how you can contribute to promoting these values in your role.
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, think of specific examples from your past experiences where you successfully managed inquiries or built relationships with customers. Highlight your ability to listen actively and communicate effectively.
✨Demonstrate Adaptability
The position involves working in a fast-paced environment, so be ready to share instances where you've had to adapt quickly to changing situations. Discuss how you handle challenging inquiries with patience and maintain quality service under pressure.
✨Prepare for Assessment Tasks
As part of the recruitment process, you'll need to complete assessment tasks. Make sure to review any instructions carefully and practice relevant skills beforehand. This will help you feel more confident and prepared when it comes time for the interview.
