Engagement Centre Assistant

Application Deadline: 28 April 2025

Department: Marketing & Engagement

Employment Type: Permanent

Location: Compassion UK

Compensation: GBP 23,933 / year

Description

About the role

As an Engagement Centre Assistant, you'll care for our supporters and guide them through their journey with Compassion. You'll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You'll help our supporters grow in engagement with their sponsored children and Compassion's ministry.

By doing this well and delivering excellent customer service, you'll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus' name.

Key Responsibilities

• Actively maintain and promote Compassion UK's Christian ethos and values
• Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.

The successful candidate will have:

• Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
• Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
• Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
• A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
• Adaptable, flexible, and resilient. Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.
• There's an occupational requirement for the holder of this role to be a practising Christian, in order to promote Compassion's ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)

Location, hours and benefits

Office-based at Compassion House, Fleet, Hampshire
*Hybrid working is offered as a benefit. You will work a minimum of 40% of your hours from Compassion House in Fleet, Hampshire, and the office is closed on Fridays. However, we reserve the right to vary those arrangements in future.

HoursStarting from 21 hours per week to 35 hours per week

You will be contracted to work between Monday to Saturday between 08:00 – 18:00, allowing for workload variations. However, the general working week will be Monday – Friday.

In return, you will getFlexible and sociable working environment
Free parking
Access to Compassion House gym with shower facilities
Time in Lieu offered
Pension scheme with 10% employer contribution
Income Protection & Group Life cover
Private Medical & Dental cover
Celebrating life milestones such as, birthdays, newcomers, weddings, babies etc
Tea and Treat Tuesday
Fully equipped kitchen area, with lunch and break out areas
Hot-desking, sit where you want, when you want
Weekly team prayers and devotionals
Compassion updates and worship events
Casual dress code

Candidate Pack
Please explore our candidate pack to learn more about Compassion UK's benefits and what it means to live and work in accordance with Compassion UK's Statement of Faith,Core Values,Ethos Statement, and other policies, includingour commitment to Child Protection.
Contact usPlease reach out to the People & Culture team for any additional information or questionsat hr@compassionuk.org

Apply by10am on 28 April 2025
*We will be conducting interviews as suitable candidates apply

Assessment Tasks
As part of our recruitment process, assessment tasks are required. Should you progress beyond the shortlisting stage, we will ask you to complete a task/s for the panel to assess. Based on the outcome, you may then advance to the interview stage.

*Please submit your application as early as possible as Compassion UK reserve the right to close this vacancy early. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies.

Please note that we can only consider applicants who presently have the right to work in the UK.