At a Glance
- Tasks: Resolve customer complaints and improve their experience with our travel insurance services.
- Company: Join Zurich Cover-More, a leading global travel insurance provider.
- Benefits: Enjoy flexible working, competitive health insurance, and travel perks.
- Other info: Be part of a diverse team committed to caring for travellers worldwide.
- Why this job: Make a real difference in customers' journeys while growing your career.
- Qualifications: 3 years in complaints handling, fluent in English and either German or Dutch.
The predicted salary is between 30000 - 40000 £ per year.
Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.
This role is part of our Cover-More Europe team. Cover-More Europe provides insurance solutions through a number of different customer-facing brands across travel, car hire, specialty, and pet sectors in the United Kingdom, Ireland and the rest of Europe. For more than twenty years, we have been delivering insurance policies through our distribution partnerships. We know what is important to our partners, and we deliver simple and seamless customer experiences based on our genuine commitment to protection and care.
What you’ll be doing:
- Resolving complaints/disputes
- Investigating complaints/disputes
- Managing Ombudsman file requests
- Providing insights on complaints data to mitigate future complaints and improve the customer experience
- Identifying opportunities for continuous improvement in complaints handling and the related customer experience
- Reporting and communicating on the above points, internally and (where required) externally
- Supporting on external third party administrator audits
What skills and experience you’ll bring on this journey:
- Minimum 3 years’ experience handling complaints for a financial service provider, insurance sector preferred
- Fluent in English and either German or Dutch
- Experience with gathering and preparing files requests for the relevant Ombudsman
- Knowledge of a range of General Insurance products
- Experience in managing complaints across multiple jurisdictions
- Professional phone manner
- Must have very strong written communication skills and be able to draft complaint correspondence
Why you’ll love working with us!
We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking. We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
Career growth. This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us. We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance.
Investing in your health and your future. We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion. We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Apply today and let’s go to great places together!
Complaints Handler - German/Dutch speaking in Uxbridge employer: Compass
At Zurich Cover-More, we pride ourselves on being a leading employer in the travel insurance sector, offering a dynamic work culture that values optimism, caring, and togetherness. With a commitment to employee growth through comprehensive training and flexible working arrangements, including a hybrid model, we ensure our team members can thrive both personally and professionally. Our diverse and inclusive environment, coupled with competitive benefits such as complimentary travel insurance and robust health coverage, makes us an exceptional place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler - German/Dutch speaking in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Zurich Cover-More. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by practising common complaints handling scenarios. Think about how you'd resolve disputes and improve customer experiences. Show us your problem-solving skills and how you can make a difference!
✨Tip Number 3
Don’t forget to showcase your language skills! Being fluent in German or Dutch is a big plus, so be ready to demonstrate your communication prowess during the interview. We want to see how you can connect with our diverse clientele.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Zurich Cover-More. Let’s take this journey together!
We think you need these skills to ace Complaints Handler - German/Dutch speaking in Uxbridge
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Complaints Handler role. Highlight your experience in handling complaints, especially in the insurance sector, and showcase your language skills in German or Dutch.
Showcase Your Communication Skills:Since strong written communication is key for this role, give examples of how you've effectively resolved complaints in the past. Use clear and concise language to demonstrate your ability to draft complaint correspondence.
Research the Company:Take a bit of time to learn about Zurich Cover-More and its values. Mentioning specific aspects of the company in your application can show us that you're genuinely interested and aligned with our mission.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Compass
✨Know Your Stuff
Make sure you brush up on your knowledge of the insurance sector, especially complaints handling. Familiarise yourself with common issues and resolutions in travel insurance, as well as the specific products offered by Zurich Cover-More.
✨Language Skills Matter
Since this role requires fluency in either German or Dutch, practice speaking and writing in that language. Prepare to demonstrate your language skills during the interview, especially in scenarios related to customer complaints.
✨Showcase Your Experience
Be ready to discuss your previous experience in handling complaints. Use specific examples to illustrate how you've resolved disputes and improved customer experiences. This will show that you understand the importance of customer care.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and how they handle complaints. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
