At a Glance
- Tasks: Lead and optimise clinical operations for a cutting-edge telemedicine platform.
- Company: Join one of Europe’s fastest-growing digital healthcare scale-ups.
- Benefits: Competitive salary up to £150,000, equity, flexible working, and wellness perks.
- Other info: Exciting opportunity in a high-growth environment with career advancement potential.
- Why this job: Shape the future of scalable healthcare delivery and impact patient care.
- Qualifications: Experience in clinical operations, telemedicine, and leadership roles required.
The predicted salary is between 150000 - 150000 £ per year.
Our client is one of Europe’s fastest-growing digital healthcare scale-ups, operating at the forefront of AI-enabled consumer healthcare and telemedicine. Backed by leading healthcare and technology investors, the business has experienced extraordinary growth over the last 12 months and is now supporting over 100,000 patients globally across obesity, metabolic health, and chronic condition pathways.
As part of their continued expansion, they are now seeking an experienced Head of Clinical Operations to help scale and optimise the clinical infrastructure behind a rapidly growing GLP-1 prescribing platform.
The Opportunity
This is a senior leadership appointment sitting at the intersection of clinical governance, operational excellence, workforce planning, and digital healthcare delivery. Working closely with the Superintendent Pharmacist, Product, Operations, and Executive teams, the successful candidate will play a key role in building scalable, compliant, and patient-centric telemedicine operations. This position would suit an individual who combines strong clinical credibility with a commercial and operational mindset and is excited by the pace and ambition of a high-growth environment.
Key Responsibilities
- Clinical Operations & Leadership
- Lead and support a large remote clinical workforce, including prescribing pharmacists and clinicians
- Oversee workforce planning, rota management, and clinical capacity forecasting
- Ensure prescribing workflows operate efficiently while maintaining service levels and clinical quality standards
- Monitor clinician performance, productivity, and prescribing KPIs
- Drive operational consistency and continuous improvement across the clinical function
- Clinical Protocol Development
- Design, refine, and operationalise scalable GLP-1 prescribing pathways
- Translate clinical protocols into streamlined digital workflows and patient journeys
- Collaborate with Product and Engineering teams to integrate protocols into the customer experience
- Support the rollout of new treatment categories and therapies
- Governance & Training
- Lead onboarding and training initiatives for new clinicians
- Maintain standardised prescribing frameworks and governance processes
- Support audits, inspections, and compliance activities alongside the Superintendent Pharmacist
- Ensure all clinical operations align with regulatory and patient safety standards
- Cross-Functional Collaboration
- Work closely with Clinical, Product, CX, and Operational teams
- Help create a seamless, scalable prescribing experience
- Balance patient safety, regulatory compliance, customer experience, and commercial scalability
Candidate Profile
Our client is open to candidates from a range of backgrounds, including:
- Clinical Operations Leadership
- Telemedicine Clinical Leadership
- Online Pharmacy Operations
- Prescribing Operations Management
- Senior Clinical or Superintendent Pharmacist roles
The ideal candidate will have experience within GLP-1/weight management, digital health, online pharmacy and telemedicine environments.
- GPhC-registered Pharmacist with Independent Prescriber qualification
- Strong understanding of regulated telemedicine prescribing
- Experience within digital healthcare and/or GLP-1 prescribing environments
- Previous leadership experience managing remote clinical teams
- Proven ability to build and operationalise scalable clinical pathways
- Experience working cross-functionally with Product and Engineering teams
- Strong understanding of KPI management, workforce planning, and operational performance
- Exposure to GPhC inspections and governance audits
- Experience within a high-growth startup or scale-up environment
- Commercially focused clinical leadership experience
- Experience launching new treatment pathways or healthcare products
What’s on Offer
- Competitive package up to £150,000 plus equity
- Flexible hybrid working
- Wellness allowance
- Private medical and additional health-related benefits
- MacBook and home working setup provided
This is an exceptional opportunity to join a business redefining the future of scalable healthcare delivery and to play a pivotal role in shaping next-generation telemedicine operations across Europe.
To discuss this opportunity in confidence, please apply or contact us directly for further information.
Location
This role is Hybrid with frequent travel to the headquarters in Blackburn.
Referral Scheme
Compass Associates offer a £500 voucher referral bonus for successful recommendations – if you know someone suitable, please get in touch.
Contact
To apply or find out more, please contact Natasha Isaac on 02392 417 107, or email nisaac@compassltd.co.uk.
UK Head of Clinical Operations employer: Compass
As a leading digital healthcare scale-up, our client offers an exceptional work environment that fosters innovation and growth. With a competitive salary package, equity options, and a flexible hybrid working model, employees are empowered to thrive both personally and professionally. The company prioritises employee wellness and provides comprehensive health benefits, making it an attractive employer for those looking to make a meaningful impact in the rapidly evolving field of telemedicine.
StudySmarter Expert Advice🤫
We think this is how you could land UK Head of Clinical Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and digital sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews! Research the company and its recent achievements, especially in GLP-1 and telemedicine. We want you to be able to discuss how your experience aligns with their goals and how you can contribute to their growth.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've successfully managed remote teams and improved clinical operations. We need to see that you can lead with confidence and drive results in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are excited about shaping the future of healthcare.
We think you need these skills to ace UK Head of Clinical Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of UK Head of Clinical Operations. Highlight your leadership in clinical operations and any experience with GLP-1 or digital healthcare to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this opportunity and how your background makes you the perfect fit for our fast-growing team. Be genuine and let your passion for digital healthcare come through.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to lead clinical teams and optimise operations. Numbers speak volumes, so if you've improved KPIs or streamlined processes, make sure to include those details!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Compass
✨Know Your Clinical Operations Inside Out
Make sure you brush up on the latest trends in clinical operations, especially in telemedicine and GLP-1 prescribing. Familiarise yourself with the specific challenges and opportunities in digital healthcare, as this will show your potential employer that you're not just knowledgeable but genuinely passionate about the field.
✨Demonstrate Leadership Experience
Prepare to discuss your previous leadership roles in detail. Think of specific examples where you've successfully managed remote teams or optimised clinical workflows. Highlight how your leadership style aligns with the company's fast-paced, high-growth environment.
✨Showcase Cross-Functional Collaboration Skills
Be ready to talk about your experience working with different teams, like Product and Engineering. Share examples of how you've integrated clinical protocols into digital workflows, as this is crucial for the role. This will demonstrate your ability to bridge the gap between clinical governance and operational excellence.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current clinical pathways or how they measure success in their telemedicine operations. This shows your interest in the role and helps you gauge if the company’s values align with yours.
