At a Glance
- Tasks: Lead and manage operations across supported living and residential services in the North East.
- Company: Join an award-winning health and social care recruitment consultancy with a focus on genuine development.
- Benefits: Competitive salary, car allowance, 33 days leave, private medical insurance, and funded training.
- Other info: Dynamic role with opportunities for career growth and professional development.
- Why this job: Make a real impact in adult social care while leading a dedicated team.
- Qualifications: Proven multi-site management experience in adult social care and strong analytical skills.
The predicted salary is between 57680 - 57680 £ per year.
Salary: £57,680 per annum plus £3,000 car allowance
Hours: Permanent, Full-Time
Location: Home based with regular travel across the North East
Setting: Adult Social Care, Supported Living and Residential Services
To apply, you must be based in the Northeast (County Durham, Middlesbrough, Newcastle, Sunderland).
Overview: Compass Associates is working with National Care Group to recruit a Regional Operations Manager for the North East. The organisation delivers support to adults across supported living and residential settings, with a focus on learning disabilities, autism, mental health, and elderly and dementia care. The region is well-established, with a long-serving team of Registered Managers and further service growth planned. The organisation offers genuine development opportunities, including funded qualifications and the scope to move across operations, quality, and people functions.
The Candidate: The Regional Operations Manager will hold full operational responsibility across County Durham and North Yorkshire, leading Registered Managers across two large supported living services and a 42-bed residential service covering elderly, dementia, and mental health care. This is an experienced team that does not need developing. They need clear direction, firm boundaries, and someone who identifies problems before they surface. The team responds to straight talking. A fluffy, development-led management style will not work here. Analytical strength is essential. One Registered Manager in particular requires close oversight and will not always flag when things are going wrong. You must be confident reading dashboards, running audits, and spotting risk patterns early. Commercial awareness is equally important. Occupancy, bed fill, and financial performance sit within this remit. Candidates focused solely on care delivery without any commercial awareness will not be considered. The client will consider candidates stepping up from multi-site management, provided they are driven, energetic, and genuinely motivated to make an impact. Backgrounds across supported living, residential, and domiciliary care are all welcomed.
Key Responsibilities:
- Leadership and Management: Lead Registered Managers across supported living and residential services. Maintain visible regional presence and hold performance to account clearly and directly.
- Quality and Compliance: Lead audits, monitor data systems, and identify risk early. Support services through inspection activity. CQC readiness is a baseline expectation.
- Stakeholder and Commissioner Engagement: Build relationships with local authorities, commissioners, and housing partners. Support new service mobilisation as the portfolio grows.
- Financial and Operational Oversight: Manage budgets, KPIs, occupancy, and financial performance in partnership with the Regional Director.
Essential Requirements:
- Proven multi-site operational management experience in adult social care.
- Strong experience managing Registered Managers and holding performance to account.
- Analytical approach to quality and compliance with extensive audit experience.
- Commercial awareness with experience managing budgets and KPIs. In-depth knowledge of CQC legislation.
- Full UK driving licence.
- Must already be based within commutable distance of Durham or Sunderland.
Desirable Criteria:
- Experience across supported living, residential, and domiciliary care settings.
- Experience supporting new service openings.
Salary and Benefits:
- Salary of £57,680 per annum
- £3,000 car allowance
- 33 days annual leave inclusive of bank holidays
- Life assurance
- Private medical insurance
- Funded training and professional qualifications
- Wellbeing support platform and mental health first aiders
- Staff reward and recognition schemes
- Discount and savings platforms
- Optional pay advance scheme
Application Process: To apply or request a confidential discussion, contact Andy at Compass Associates. 0161 527 9632 amunyimi@compassltd.co.uk
Recommendations: Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.
About Compass Associates: Established in 2009, Compass Associates is an award-winning UK specialist Health and Social Care Recruitment Consultancy, providing tailored recruitment solutions for permanent and interim assignments across the sector.
Regional Operations Manager employer: Compass
At National Care Group, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a focus on adult social care, our team enjoys competitive benefits including a generous salary, car allowance, and funded training opportunities, all while working in a dynamic environment that values clear communication and accountability. Join us in making a meaningful impact in the lives of those we support across the North East.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Operations Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Compass.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Compass!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Compass, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Compass or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Compass:Before hitting send, make sure to tailor your application specifically to Compass! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Compass
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
