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- Tasks: Welcome customers, manage office operations, and provide tech support.
- Company: Compass is revolutionising real estate with a mission to help everyone find their place in the world.
- Benefits: Enjoy flexible benefits, paid time off, and a supportive work environment.
- Why this job: Join a vibrant team, make an impact, and grow your career in a dynamic industry.
- Qualifications: 1-2 years in customer service or office management; real estate experience is a plus.
- Other info: This role is 100% in-office in Portsmouth, NH.
The predicted salary is between 28800 - 43200 £ per year.
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As a Customer Success & Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. You are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.
Please note: this role is 100% in-office in our Portsmouth, NH office (125 Brewery Lane).
At Compass You Will:
- Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
- Resolve customer issues via phone calls, emails, and in-person meetings
- Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
- Partner with the National Onboarding team on facilitation of onboarding processes for new customers
- Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
- Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
- Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What We\’re Looking For:
- 1-2 years previous experience in customer service, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Strong verbal communication and presentation skills
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Notice for California Applicants
Los Angeles County Fair Chance Notice
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Customer Success & Office Coordinator employer: Compass
Contact Detail:
Compass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Office Coordinator
✨Tip Number 1
Familiarise yourself with Compass's mission and values. Understanding their commitment to helping people find their place in the world will allow you to align your responses during interviews and demonstrate how you can contribute to their culture.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving abilities and your passion for delivering exceptional service, which is crucial for this role.
✨Tip Number 3
Research the technology tools mentioned in the job description, such as Zendesk and Salesforce. Familiarity with these platforms will not only boost your confidence but also show your proactive approach to learning and adapting to new systems.
✨Tip Number 4
Prepare to discuss how you can foster a positive office culture. Think of specific strategies or activities that encourage in-office interaction and engagement, as this aligns with the company's emphasis on community building.
We think you need these skills to ace Customer Success & Office Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, office management, or hospitality. Emphasise any previous roles where you interacted with clients or managed office operations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how it aligns with Compass's mission. Mention specific examples of how you've created positive experiences for customers in the past.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the role, such as problem-solving, communication, and organisational abilities. If you have experience with enterprise technology like Zendesk or Salesforce, be sure to mention it.
Research Compass: Familiarise yourself with Compass's values and culture. Understanding their commitment to diversity, equity, and inclusion will help you convey how you can contribute to their team and community.
How to prepare for a job interview at Compass
✨Show Your Customer-Centric Attitude
As a Customer Success & Office Coordinator, your passion for customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering a world-class experience.
✨Familiarise Yourself with Compass Tools
Since the role involves supporting customers with Compass technology, take some time to learn about their tools and services. Being knowledgeable about their platform will not only impress your interviewers but also show your proactive approach to the role.
✨Highlight Your Organisational Skills
This position requires meticulous attention to detail and strong organisational skills. Prepare to discuss how you manage office tasks, maintain inventory, and ensure a smooth workflow. Specific examples will help illustrate your capabilities.
✨Demonstrate Team Collaboration
The role involves working closely with other team members and departments. Share experiences where you've successfully collaborated with others to solve problems or improve processes. This will showcase your ability to be a culture carrier and foster a positive work environment.
