At a Glance
- Tasks: Assess and manage travel insurance claims while providing excellent customer support.
- Company: Join Zurich Cover-More, a leading global travel insurance provider.
- Benefits: Enjoy flexible work arrangements, competitive health insurance, and career growth opportunities.
- Other info: Embrace diversity and enjoy a supportive work environment that values your individuality.
- Why this job: Make a meaningful impact on travellers' experiences while building your career in financial services.
- Qualifications: Fluency in Polish and English, with strong analytical and communication skills.
The predicted salary is between 30000 - 40000 € per year.
Where will your career take you next? Let’s find out together. At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travellers worldwide, making sure we’re there every step of their journey with proactive care, personalised cover and specialist support.
Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all. Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers.
Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.
About Travel Guard: This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travellers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centres across Asia, Europe, and the Americas, ensuring 24/7 support to help travellers navigate unexpected circumstances that may disrupt their plans.
What you’ll be doing:
- Assess and manage travel insurance claims from start to finish
- Review policy terms to determine claim validity and make fair, informed decisions
- Authorise payments within agreed limits and ensure accurate claim records
- Communicate clearly with policyholders, clients, and third parties (including medical providers)
- Identify potential fraud risks and escalate where appropriate
- Handle customer queries, including complaints, in a professional and timely manner
- Work collaboratively with colleagues across claims, assistance, and customer service teams
- Maintain strong attention to detail to ensure compliance with regulatory requirements and SLAs
- Contribute to continuous improvement of processes and customer experience
What skills and experience you’ll bring on this journey:
- Fluency in Polish and English (written and spoken)
- Previous experience in claims, insurance, or financial services (preferred)
- Strong analytical skills with excellent attention to detail
- Confident decision-making ability
- Great communication and interpersonal skills
- Ability to manage multiple tasks and prioritise workload effectively
- Comfortable using IT systems and handling data accurately
Why you’ll love working with us! We value optimism, caring, togetherness, reliability, results-orientation, and forward-thinking.
We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travellers, at every step of their journey.
Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home after an initial training period.
Career growth: This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.
Travel and work with us: We believe your career should take you places – literally. At Zurich Cover-More, we support your professional journey and your passion for travel with complimentary travel insurance.
Investing in your health and your future: We offer a competitive health insurance package with comprehensive mental health coverage, access to an Employee Assistance Program (EAP), and a pension scheme with employer contributions – helping you build a secure and healthy future.
Diversity and inclusion: We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for. Apply today and let’s go to great places together!
Polish Claims Assessor in Brighton employer: Compass
At Zurich Cover-More, we pride ourselves on being a leading employer in the travel insurance sector, offering a dynamic work environment that values optimism, caring, and collaboration. With a strong commitment to employee growth, we provide comprehensive training, flexible working arrangements, and generous leave policies, ensuring our team members can thrive both personally and professionally. Join us in a role that not only supports your career aspirations but also allows you to make a meaningful impact on the lives of travellers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Polish Claims Assessor in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Zurich Cover-More. A friendly chat can open doors and give you insider info on the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by practising common questions related to claims assessment. Think about how your problem-solving skills can shine through. We want to see how you handle tricky situations, so have some examples ready!
✨Tip Number 3
Show off your language skills! Since fluency in Polish and English is key, be sure to demonstrate your communication prowess during interviews. Use clear, concise language and don’t shy away from showcasing your interpersonal skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Zurich Cover-More. Let’s make this happen together!
We think you need these skills to ace Polish Claims Assessor in Brighton
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Polish and English, make sure to highlight your language skills right at the start. Use both languages where appropriate to demonstrate your proficiency and make your application stand out.
Tailor Your Experience:When detailing your previous experience, focus on roles that relate to claims, insurance, or financial services. We want to see how your background aligns with what we do, so be specific about your achievements and responsibilities in those areas.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your personality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Compass
✨Know Your Stuff
Before the interview, make sure you understand the role of a Polish Claims Assessor. Familiarise yourself with travel insurance policies and common claims processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Language Skills
Since fluency in Polish and English is key for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or explain complex terms in both. Practising this beforehand can really set you apart!
✨Prepare for Problem-Solving Scenarios
Expect situational questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed claims or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Teamwork and Communication
This role involves collaborating with various teams, so highlight your teamwork and communication skills. Share examples of how you've worked effectively with others in previous roles, especially in high-pressure situations. This will show that you can thrive in their fast-paced environment.
