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- Tasks: Manage customer accounts and provide support for Compass tools and marketing.
- Company: Compass is revolutionising real estate with a platform that empowers agents to excel.
- Benefits: Enjoy flexible benefits, paid leave, and wellness programs including pet insurance.
- Why this job: Join a vibrant team dedicated to creating exceptional experiences and fostering community.
- Qualifications: 2-3 years in customer service or related fields; real estate experience is a plus.
- Other info: This role is 100% in-office in Falmouth, MA.
The predicted salary is between 30000 - 42000 £ per year.
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Join to apply for the Agent Experience Manager role at Compass
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.
Please note: this role is 100% in-office in our Falmouth Office
At Compass You Will
- Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings
- Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
- Provide essential marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
- Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass
- Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
- Serve as a mentor to Agent Experience Coordinator(s) by being available for questions and managing escalations
What We\’re Looking For
- 2-3 years of experience in customer service, training, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience with live or virtual training a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
- Passion for supporting and serving agents trying to grow their businesses
- The ability to establish credibility with key agent decision-makers and influencers
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Skilled communicator with great interpersonal skills, ability to build and manage relationships
- Meticulous attention to detail, highly organized
- Strong creative writing skills and eye for design
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Perks That You Need To Know About
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees\’ lives and careers.
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Entry level
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Agent Experience Manager employer: Compass
Contact Detail:
Compass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Experience Manager
✨Tip Number 1
Familiarise yourself with Compass's technology and tools. Understanding their platform will not only help you in the role but also demonstrate your commitment to supporting agents effectively.
✨Tip Number 2
Network with current or former employees of Compass. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to showcase your customer service skills through real-life examples. Think of specific situations where you've successfully resolved issues or improved customer experiences, as this is crucial for the Agent Experience Manager role.
✨Tip Number 4
Demonstrate your passion for community building. Be ready to discuss how you've fostered engagement and collaboration in previous roles, as this aligns with Compass's mission of creating a supportive environment for agents.
We think you need these skills to ace Agent Experience Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Agent Experience Manager position at Compass. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, training, or real estate. Use specific examples that demonstrate your ability to manage relationships and support clients effectively.
Showcase Your Skills: Make sure to highlight your strong communication, problem-solving, and organisational skills. Provide examples of how you've used these skills in past roles, especially in situations that required empathy and understanding of customer pain points.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for supporting agents and creating community. Mention why you are excited about the opportunity at Compass and how your values align with their mission.
How to prepare for a job interview at Compass
✨Show Your Passion for Customer Service
As an Agent Experience Manager, your role revolves around supporting customers. Make sure to express your enthusiasm for helping others and share examples of how you've gone above and beyond in previous roles to deliver exceptional service.
✨Demonstrate Your Knowledge of Real Estate Technology
Familiarise yourself with the tools and platforms mentioned in the job description, such as Zendesk and Salesforce. Be prepared to discuss how you have used similar technologies in the past and how you can promote their adoption among agents.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of specific scenarios from your past experiences where you successfully resolved a challenge or improved a process, and be ready to share those stories.
✨Highlight Your Team Collaboration Skills
The role requires working closely with various teams. Share examples of how you've collaborated with others in previous positions, particularly in training or onboarding contexts, to show that you're a team player who values communication and cooperation.
