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- Tasks: Welcome guests, manage office needs, and support agents with technology and marketing.
- Company: Compass is revolutionising real estate with a mission to help everyone find their place in the world.
- Benefits: Enjoy health coverage, 401(k), paid time off, and participation in incentive programs.
- Why this job: Join a diverse team focused on delivering exceptional experiences and fostering a positive office culture.
- Qualifications: 1-2 years in customer service or office management; tech-savvy with strong communication skills.
- Other info: This role is 100% in-office in Barrington, RI, for 30 hours per week.
Join to apply for the Agent Experience Coordinator role at Compass. At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionising the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our office standards are maintained. You will support our customers with understanding Compass, supporting our tools and programs, assisting with marketing requests, and more. You are passionate about delivering a world-class experience and partnering with the agent experience team.
Note: This role is 100% in-office in Barrington, RI, and is 30 hours per week.
Responsibilities include:
- Welcoming guests, managing mail, setting up in-office events, supporting office needs, maintaining office appearance, managing supplies, and escalating facilities issues.
- Supporting adoption of Compass technology and services through 1:1 support.
- Providing basic marketing support and liaising with marketing specialists for complex requests.
- Collaborating with team members and departments to address questions and feedback.
- Troubleshooting issues related to technology, conference hardware, and enterprise systems.
- Providing administrative assistance like data entry and office communications.
- Fostering a positive culture by inspiring and empowering colleagues.
Qualifications:
- 1-2 years experience in customer service, office management, hospitality, or operations.
- Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
- Excellent listening, empathy, and communication skills.
- Ability to promote community and engagement in-office.
- Strong problem-solving, organisational, and detail-oriented skills.
- Ability to work in-office during standard hours and lift up to 25 lbs.
Compensation:
Hourly pay ranges from $21.00 to $23.32, with potential bonuses and stock options. Benefits include health coverage, 401(k), paid time off, and more.
Perks:
Participation in incentive programs, paid time off, health benefits, and various support systems and insurance options.
About Us:
At Compass, we value diversity, equity, and inclusion, fostering a culture where everyone can thrive. We are an equal opportunity employer committed to professional growth and employee well-being.
Agent Experience Coordinator employer: Compass
Contact Detail:
Compass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Experience Coordinator
✨Tip Number 1
Familiarise yourself with Compass's mission and values. Understanding their commitment to revolutionising the real estate industry will help you align your responses during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Highlight your customer service experience. Since the role involves welcoming guests and supporting agents, be ready to share specific examples of how you've provided exceptional service in previous positions.
✨Tip Number 3
Showcase your organisational skills. As an Agent Experience Coordinator, you'll need to manage office supplies and events, so prepare to discuss how you've successfully handled similar responsibilities in the past.
✨Tip Number 4
Be prepared to discuss your familiarity with technology. If you have experience with tools like Zendesk or Salesforce, mention it, as this will demonstrate your ability to support the adoption of Compass technology effectively.
We think you need these skills to ace Agent Experience Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Agent Experience Coordinator role. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your customer service, office management, or hospitality experience. Use bullet points to detail your achievements and responsibilities in previous roles, focusing on skills that are relevant to the position at Compass.
Write a Tailored Cover Letter: In your cover letter, express your passion for delivering exceptional customer experiences and how your background makes you a great fit for the role. Mention specific examples of how you've successfully managed office environments or supported teams in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Agent Experience Coordinator position.
How to prepare for a job interview at Compass
✨Show Your Passion for Customer Service
As an Agent Experience Coordinator, your role revolves around providing exceptional service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to delivering a world-class experience.
✨Familiarise Yourself with Compass Tools
Since the role involves supporting the adoption of Compass technology, it’s beneficial to have a basic understanding of tools like Zendesk, Salesforce, and Confluence. Research these platforms beforehand and be ready to discuss how you can assist others in using them effectively.
✨Highlight Your Organisational Skills
The position requires strong organisational abilities. Prepare to discuss how you manage multiple tasks, maintain office standards, and ensure everything runs smoothly. Providing specific examples from your past experiences will help illustrate your capabilities.
✨Demonstrate Team Collaboration
Collaboration is key in this role. Think of instances where you've worked successfully with a team to solve problems or improve processes. Sharing these experiences will show that you can foster a positive culture and inspire colleagues.
