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- Tasks: Welcome guests, manage office operations, and support customers with Compass tools.
- Company: Compass is revolutionising real estate with a platform that empowers agents to excel.
- Benefits: Enjoy flexible benefits, paid time off, and a supportive work environment.
- Why this job: Join a vibrant team focused on customer experience and community building.
- Qualifications: 1-2 years in customer service or office management; real estate experience is a plus.
- Other info: This role is 100% in-office in Portsmouth, NH.
The predicted salary is between 28800 - 43200 £ per year.
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.
As an Agent Experience Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support a small roster of our customers with everything including understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEC you are passionate about your customers, delivering a world class experience, and partnering with the rest of the agent experience team when support is needed.
Please note: this role is 100% in-office in our Portsmouth, NH office (125 Brewery Lane).
At Compass You Will:
- Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
- Resolve customer issues via phone calls, emails, and in-person meetings
- Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
- Partner with the National Onboarding team on facilitation of onboarding processes for new customers
- Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
- Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
- Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
- Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
- Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change
What We\’re Looking For:
- 1-2 years previous experience in customer service, office management, hospitality, or operations
- Previous experience in real estate a plus
- Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus
- Great listening skills, connects well with others, and is empathetic of the customer’s pain points
- A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
- Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
- Strong verbal communication and presentation skills
- Meticulous attention to detail, highly organized
- Ability to work in the office during standard operating hours
- Ability to lift up to 25 lbs
Perks that You Need to Know About:
Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
Notice for California Applicants
Los Angeles County Fair Chance Notice
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Agent Experience Coordinator employer: Compass
Contact Detail:
Compass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agent Experience Coordinator
✨Tip Number 1
Familiarise yourself with Compass and its technology. Understanding the tools and services they offer will not only help you in the role but also show your enthusiasm during interviews.
✨Tip Number 2
Network with current or former employees of Compass. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Demonstrate your customer service skills in real-life scenarios. Think of examples where you've successfully resolved issues or improved a customer's experience, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experiences where you managed office environments or coordinated events. This will highlight your ability to maintain the office standards that Compass values.
We think you need these skills to ace Agent Experience Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Agent Experience Coordinator at Compass. Highlight your relevant experience in customer service, office management, or hospitality in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your problem-solving abilities, attention to detail, and any previous experience with enterprise technology like Zendesk or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and community building. Mention specific examples of how you've created positive experiences in previous roles and how you can contribute to the culture at Compass.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Compass
✨Show Your Customer Service Skills
As an Agent Experience Coordinator, your role revolves around customer interaction. Be prepared to share examples of how you've successfully resolved customer issues in the past, demonstrating your empathy and problem-solving abilities.
✨Familiarise Yourself with Compass Tools
Since you'll be supporting customers with Compass technology, take some time to learn about the tools and programs mentioned in the job description. This will not only show your initiative but also help you answer questions confidently during the interview.
✨Emphasise Team Collaboration
The role requires working closely with other team members and departments. Highlight your experience in collaborative environments and provide examples of how you've successfully partnered with others to achieve common goals.
✨Demonstrate Your Organisational Skills
With responsibilities like managing office supplies and maintaining the overall appearance of the office, it's crucial to showcase your organisational skills. Prepare to discuss how you prioritise tasks and keep everything running smoothly in a busy environment.
