At a Glance
- Tasks: Create exceptional experiences for guests and manage meeting spaces with flair.
- Company: Join Rapport, an award-winning company focused on outstanding guest services.
- Benefits: Enjoy travel discounts, daily meals, wellness support, and career development opportunities.
- Other info: Dynamic team environment with a commitment to inclusivity and personal growth.
- Why this job: Be at the heart of a vibrant workplace and make every guest feel valued.
- Qualifications: Customer service experience and a passion for creating memorable experiences.
The predicted salary is between 25000 - 30000 £ per year.
At Rapport, we believe every interaction matters. We're looking for a Guest Service Ambassador who is passionate about creating exceptional workplace experiences and thrives in a hands-on, people-focused environment.
This is a varied role where no two days are the same. You'll be at the heart of the workplace, ensuring our client-facing spaces are welcoming, meeting rooms are perfectly prepared, and every guest receives a seamless experience from arrival to departure. You'll also play an important role in supporting the wider workplace operation, helping to create an environment where both clients and colleagues can thrive.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, life assurance, cash rewards, plus complimentary daily breakfast and lunch, alongside snacks and barista-made beverages.
- Secure Your Future: Build for tomorrow with our contributory pension scheme.
- Health & Wellbeing: Access a range of wellbeing support including an Employee Assistance Programme, digital GP services and wellness initiatives.
- Grow Your Career: Take advantage of excellent learning and development opportunities to help you achieve your career goals.
- Celebrate Success: Be recognised through our WOW Awards, celebrating colleagues who go above and beyond.
- Give Back: Receive one paid volunteering day each year to support a charity or cause that's important to you.
What you'll be doing
- Delivering a warm, professional welcome to clients and visitors.
- Managing meeting rooms, ensuring they are set up to the highest standard, including catering and hospitality.
- Supporting guests throughout their visit, anticipating needs and resolving requests with confidence.
- Maintaining exceptional presentation across client-facing areas, meeting rooms and hospitality spaces.
- Delivering food and beverage service for meetings and events.
- Building strong relationships with clients, colleagues and Executive Assistants to ensure the smooth running of the office.
- Supporting workplace and facilities activities, including onboarding, inductions and day-to-day operational support.
- Assisting with evening events when required.
- Looking for opportunities to improve processes, introduce new ideas and enhance the overall workplace experience.
- Working flexibly across reception and hospitality, supporting the wider team wherever needed.
The ideal candidate will
- Live our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have previous experience delivering exceptional customer service, ideally within a luxury hotel, premium airline or corporate environment.
- Be passionate about creating memorable guest experiences and exceeding expectations.
- Have excellent interpersonal skills with a warm, confident and engaging personality.
- Be an effective communicator with a high standard of written and spoken English.
- Be confident using Microsoft Office, including Word and Excel.
- Demonstrate professionalism, discretion and excellent attention to detail.
- Be proactive, adaptable and able to prioritise in a fast-paced environment.
- Enjoy working collaboratively while also taking ownership and using initiative.
About us
Rapport Guest Services is an award-winning company specialising in front and back-of-house guest services for some of the world's leading organisations across the UK, Ireland and globally. As part of Compass Group UK & Ireland, we combine a people-first culture with exceptional service standards to create outstanding workplace experiences.
We are passionate about developing our people and creating an inclusive workplace where everyone can thrive. As a Disability Confident Employer, we are committed to providing opportunities for individuals with disabilities and additional needs.
To find out more about our people and our values, visit www.rapportservice.com.
Please note: We receive a high volume of applications and review every one carefully. Please keep an eye on your inbox, including your junk or spam folder, for updates on your application. To give yourself the best chance of success, we recommend applying for the role that best matches your skills and experience.
Guest Services Ambassador in Woking employer: Compass Uk & Ireland
As a Housekeeping Supervisor with us, you'll be part of a supportive team that values your contributions and encourages personal growth. Our commitment to investing in our employees means you'll have access to ongoing training and development opportunities, all while working in a dynamic environment that celebrates diversity and fosters a sense of belonging. Join us in Defence, where your efforts will directly impact the quality of service we provide, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Ambassador in Woking
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Compass Uk & Ireland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Compass Uk & Ireland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Services Ambassador in Woking
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Compass Uk & Ireland:Your cover letter is your chance to shine! Tell us why you want to work at Compass Uk & Ireland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Compass Uk & Ireland!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
