Job Description
General Manager - Costa Support Centre, St AlbansSalary: £44,000 per annumHours: 40 hours per weekLead a High-Profile Corporate Hospitality OperationWe are looking for an experienced and passionate General Manager to oversee the catering, hospitality, cleaning, and workplace services operation at Costa's Support Centre in St Albans.
This is an exciting opportunity for a dynamic leader to manage a diverse, customer-focused operation within a prestigious corporate environment. You'll be responsible for ensuring exceptional service standards across hospitality, foodservice, and cleaning functions while driving operational excellence, team engagement, and financial performance. No two days are the same. From managing day-to-day catering operations and hospitality events to overseeing cleaning standards and stakeholder relationships, you'll play a pivotal role in creating an outstanding workplace experience for Costa colleagues and visitors.
What You'll Be Doing
Taking full responsibility for the overall management of the catering, hospitality, and cleaning operationLeading, motivating, and developing a multi-functional team to deliver exceptional customer serviceBuilding strong relationships with key stakeholders and acting as the primary point of contact on siteEnsuring smooth day-to-day operations across foodservice, hospitality, events, and soft servicesManaging budgets, P&L performance, labour costs, and financial reportingDriving commercial performance while identifying opportunities to enhance the customer experienceOverseeing stock control, purchasing, and waste management to achieve cost efficienciesEnsuring all areas operate safely and in compliance with Food Safety, Health & Safety, and company standardsManaging hospitality requests, meetings, events, and visitor catering requirementsMonitoring cleaning standards and ensuring a safe, welcoming, and professional environment throughout the siteDelivering operational KPIs and continuous improvement initiativesCreating a positive team culture that prioritises engagement, development, and retentionWhat We're Looking For Previous experience as a General Manager, Operations Manager, Catering Manager, or similar leadership roleStrong background in hospitality, catering, foodservice, workplace services, or facilities managementProven experience managing budgets, P&L, financial controls, and operational performanceA confident and inspirational people leader with experience managing diverse teamsExcellent stakeholder management and communication skillsStrong organisational and planning abilities with great attention to detailExperience delivering hospitality and events within a corporate or business environment is desirableKnowledge of Health & Safety, Food Safety, and compliance standardsA hands-on, proactive approach with the ability to make decisions and solve problems effectivelyPassion for delivering an exceptional customer and workplace experienceWhat's in It for You?
Salary of £44,000 per annumOpportunity to lead a prestigious multi-service operation within Costa's Support CentreA varied role combining catering, hospitality, cleaning, and operational leadershipCareer development opportunities within a large and supportive organisationThe chance to make a significant impact on the overall workplace experienceA collaborative and people-focused working environmentWe ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsAs part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/1509/45326001/52830274/R/SU #One RetailCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
General Manager - Costa Support Centre in Wheathampstead employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
