At a Glance
- Tasks: Lead a high-performing Front of House team and enhance client experiences.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, pension scheme, and endless learning opportunities.
- Other info: Be part of a company committed to inclusion and creating opportunities for everyone.
- Why this job: Shape a world-class workplace experience and drive service excellence in a dynamic environment.
- Qualifications: Proven leadership skills, emotional intelligence, and a data-driven mindset.
The predicted salary is between 45000 - 45000 £ per year.
Step into a career-defining opportunity as our Front of House Manager, where you'll lead a polished, high-performing team and shape a world-class workplace experience. This is your chance to set the standard, driving service excellence, elevating the client journey and championing a Front of House operation that feels seamless, modern and unmistakably premium.
Reporting to the Client Services Manager, you'll bring strategic leadership, operational oversight and a sharp eye for innovation. You'll empower your Deputy Client Services Manager to deliver flawless day-to-day service while you focus on evolving the function, embracing new technologies, enhancing performance and ensuring our Front of House offering continues to meet the changing needs of a dynamic, forward-thinking business.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis with flexibility as per business needs)
Salary: Up to £45,000 per annum depending on experience
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
- Lead and develop the Front of House team driving high performance, accountability and continuous improvement.
- Maintain exceptional service standards ensuring a seamless, professional experience across all FOH functions.
- Act as the operational escalation point resolving service or workflow issues with confidence and clarity.
- Build trusted senior stakeholder relationships enhancing the visitor and client experience.
- Oversee VIP visits and high-profile events ensuring flawless delivery and premium service.
- Use data and insights to drive improvement identifying trends, opportunities and service enhancements.
- Champion innovation and new technologies adopting modern, AI-enabled solutions to elevate FOH operations.
- Collaborate across workplace services integrating with Facilities, Security and other partners to deliver a cohesive workplace experience.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Proven leadership in workplace experience bringing strong people management and stakeholder engagement skills.
- High emotional intelligence navigating complex relationships with professionalism, empathy and discretion.
- Innovative and data-driven mindset using insights, technology and new solutions to elevate service.
- Commercially aware decision-making balancing service excellence with operational efficiency.
- Exceptional communication and organisation with strong problem-solving skills and confidence engaging senior stakeholders.
- Resilient, adaptable and forward-thinking calm under pressure, committed to continuous improvement and trusted with sensitive information.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Telford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Uk & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Uk & Ireland
Don't be shy about reaching out to Compass Uk & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Telford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Uk & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
