At a Glance
- Tasks: Lead operations for a high-profile food brand, ensuring performance and growth.
- Company: Join ESS, part of Compass Group, delivering vital services across diverse sectors.
- Benefits: Enjoy free meals, gym discounts, career development, and healthcare benefits.
- Other info: Be part of an inclusive workplace that values diversity and empowers everyone.
- Why this job: Make a real impact in a dynamic environment while leading high-performing teams.
- Qualifications: Proven leadership in managing large contracts and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
We are seeking an experienced, commercially driven operations leader to take full accountability for a high-profile, multi-site contract within our SFM portfolio. You will lead performance, financial delivery, safety, and growth across the contract, building strong client relationships and developing high-performing teams.
Key Responsibilities
- Deliver all contractual, operational, and HSE requirements in line with client and business standards
- Own full P&L responsibility, achieving or exceeding financial targets
- Identify and deliver growth opportunities to increase contract value and retention
- Lead and develop high-performing teams, with a strong focus on capability and engagement
- Optimise labour, resources, and licences to meet contractual demand efficiently
- Build and maintain strong client relationships through clear communication and delivery
- Monitor KPIs, driving continuous improvement across performance and service
- Ensure subcontractor, client, and company policy compliance
- Support new contract mobilisations and the ongoing development of the SFM proposition
Person Specification
Essential
- Proven senior operational leader with strong commercial and financial acumen
- Experience managing large, complex contracts or regions (£3m+ value)
- Customer-focused, results-driven, and comfortable operating in cost-sensitive environments
- Strong communicator with experience leading change through teams
- Flexible, resilient, and aligned to business values and objectives
- Full UK driving licence
Desirable
- Facilities Management experience, including soft services and/or waste
- Catering or hospitality management experience
- FM qualification (IWFM) or working towards
What We Offer
Alongside a competitive package, we offer a wide range of benefits designed to support your wellbeing, lifestyle, and career, including:
- Free meals and onsite parking
- Contributory pension scheme and subsidised gym membership
- Career development through our Career Pathways and MyLearning programmes
- Digital GP access and healthcare benefits for you and your immediate family
- Discounts across travel, retail, groceries, dining, and cinema tickets
- Cashback rewards and wellbeing, mindfulness, and fitness programmes
- All discounts and offers are shareable with friends and family
About Us
ESS is part of Compass Group UK & Ireland, delivering critical support services across Defence, Government, and Energy sectors. We operate across 250+ UK sites, including military bases, secure environments, and onshore and offshore energy facilities. Our people are at the heart of what we do, and we are proud to deliver outstanding service in complex and high-profile environments. Compass Group UK & Ireland is committed to creating an inclusive workplace where everyone feels valued, supported, and empowered to thrive. We celebrate diversity and believe our differences make us stronger.
General Manager - Food Brand in Swansea employer: Compass Uk & Ireland
As a Housekeeping Supervisor with us, you'll be part of a supportive team that values your contributions and encourages personal growth. Our commitment to investing in our employees means you'll have access to ongoing training and development opportunities, all while working in a dynamic environment that celebrates diversity and fosters a sense of belonging. Join us in Defence, where your efforts will directly impact the quality of service we provide, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Food Brand in Swansea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Uk & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Uk & Ireland
Don't be shy about reaching out to Compass Uk & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - Food Brand in Swansea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Uk & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
