At a Glance
- Tasks: Enhance guest experiences and implement operating standards across venues.
- Company: Join Levy, a visionary partner in hospitality with a passion for people and the planet.
- Benefits: Competitive salary, 27 days' leave, healthcare, and birthday off.
- Other info: Be part of a diverse team dedicated to sustainability and exceptional service.
- Why this job: Make a real impact in a fast-paced environment while driving continuous improvement.
- Qualifications: Detail-oriented with a passion for guest experience and team coaching skills.
The predicted salary is between 31500 - 38500 £ per year.
Business Excellence Manager - Levy | Regional | Full-Time Competitive salary + excellent benefits including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance and more.
We're looking for...
We're looking for a Business Excellence Manager who is passionate about creating great guest experiences and has a real eye for detail, consistency and continuous improvement.
You'll be someone who can take our operating standards - our Levy Signatures - and bring them to life across our venues, making sure they are clear, practical, fit for purpose and deliverable in a fast-paced hospitality environment.
You'll work closely with Signature Owners, subject matter experts and venue teams to continually evolve our standards, measure compliance through our In Pursuit of Excellence (IPOE) process, and turn insight into meaningful action.
You'll be confident coaching and supporting teams, challenging where needed and identifying opportunities to help our venues raise the bar.
We are Levy We are a visionary venue partner.
We design and deliver bespoke guest experiences that prioritise people and the planet.
Trusted by some of the world's most iconic stadiums, entertainment venues, and major events from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and Ex Ce L London we bring experiences to life with passion and precision.
Our mission is to succeed the right way.
From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.
We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.
Business Excellence Manager - The Role To continually enhance guest experience and pursuit of excellence through delivery of clearly communicated, effective and updated company operating procedures (known in Levy as Signatures) Set operating standards content with signature owners and SME's ensuring they are fit for purpose and deliverable Measure compliance of operating standards through In Pursuit of Excellence (IPOE) review process Create a culture throughout Levy of continuous improvement using signatures, facilitating the pro-active use of IPOE review action plans and make recommendations for targeted focus areas of improvement Coach and support venues in implementation and maintaining of standards Demonstrate and deliver our Levy vision and values with integrity Align standards to our fast-paced business to keep Levy ahead of competitors What you'll get in return Competitive salary with bonus and full company benefits 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare
Business Excellence Manager - Levy in Stoke-on-Trent employer: Compass UK & Ireland
Levy is an exceptional employer that prioritises the well-being and growth of its employees, offering a competitive salary alongside comprehensive benefits such as healthcare, wellbeing support, and generous annual leave. Our vibrant work culture fosters collaboration and innovation, empowering you to enhance guest experiences while working in some of the world's most iconic venues. Join us in our mission to create meaningful change and elevate hospitality standards, all while being part of a passionate and diverse team dedicated to making a positive impact on the planet.
