We're currently recruiting a dedicated Customer Services Assistant (Zero Hours) to help ensure the smooth running of the operations in Defence on a permanent casual basis, contracted to 0 hours per week.As a Customer Services Assistant (Zero Hours), you will use your skills to maintain a high standard of quality work. Overall Purpose of the RoleTo perform a variety of tasks associated with food production, front of house services and any general support required with due regard to all Health & Safety and Food Safety regulations. To perform general duties which support the efficient running of a contract or unit in line with contractual requirements.To ensure the highest level of customer care is adhered to at all times.Market LeadershipDuties/Tasks To always look out for opportunities to develop our service.To prepare, produce and serve food to the brand standard applicable to the site/unit.Measures Successful Brand Audit results.Marketing and promotions information is communicated appropriately.Be prepared to attend all relevant training sessions and meetings.100% attendance and implementation of skills learned.Operational ExcellenceDuties/Tasks To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene.To serve customers with hot and cold food and beverages on a counter during service times.To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements.To clean all work areas during and after use and remove all waste to the appropriate area.To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies.Measures All company/client policies and procedures are adhered to.Receive, read and understand the contents of the Employee Guide to Working with Compass.Correctly use work equipment and personal protective equipment in accordance with training and instructions provided.Complete Level 2 HSE e-learning "Working Safely" (and "Working Safely with Food", if appropriate) within 20 weeks of commencing employment.My Service CommitmentsTo my customers and clients I have positive and lasting relationships with all my customers and clients.I take the opportunity to continuously learn and grow.I am committed to delivering the best levels of service I can, to help Compass deliver its service promise.Person Specification Is passionate about delivering a world-class service to our clients and customers.Be able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety.Security checked if applicable (SIA, Credit check), depending on the role you carry out.Customer service focused.Takes pride in personal appearance and hygiene.Desirable Experience of working in an environment where there are peaks and troughs in demand during service times.Experience of working in environments involving high levels of customer care.NVQ Level 2 or equivalent in a relevant area.Basic food hygiene and health and safety training gained within the first 6 months and refreshed annually.Completion of training in company cash handling procedures.COSHH Training.Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Immediate start Customer service assistant in Stafford employer: Compass Uk & Ireland
As a Housekeeping Supervisor with us, you'll be part of a supportive team that values your contributions and encourages personal growth. Our commitment to investing in our employees means you'll have access to ongoing training and development opportunities, all while working in a dynamic environment that celebrates diversity and fosters a sense of belonging. Join us in Defence, where your efforts will directly impact the quality of service we provide, making every day rewarding and meaningful.
