At a Glance
- Tasks: Welcome clients, manage calls, and ensure a smooth front-of-house experience.
- Company: Join Rapport, an award-winning provider of exceptional workplace services.
- Benefits: Enjoy travel discounts, life assurance, free parking, and a contributory pension scheme.
- Other info: Opportunities for continuous learning and career advancement await you.
- Why this job: Be part of a dynamic team and create a welcoming environment for all.
- Qualifications: Strong organisational skills, IT proficiency, and a warm, professional attitude.
The predicted salary is between 24000 - 30000 £ per year.
Join a workplace where hospitality, organisation and professionalism come together to deliver an exceptional experience for clients, visitors and colleagues. We are seeking a Receptionist to join our Rapport team in Southampton. You will play a key role in ensuring smooth front-of-house operations while supporting the wider team. This is an exciting opportunity for someone who enjoys being organised, thrives on variety, and takes pride in creating a welcoming and efficient environment.
Type of contract: Full-time, 6 month Fixed Term Contract
Hours: 40 hours per week (Monday-Friday, 7am to 6pm worked on a shift rota to meet business needs)
Location: Fareham - Driving is preferable for this position's location
What will you get?
- Financial Freedom: Exclusive travel and grocery discounts, plus life assurance and cash rewards. PLUS, free on-site parking.
- Secure Your Future: Contributory pension scheme
- Health Matters: Access to wellbeing initiatives, an Employee Assistance Programme, and digital GP services
- Grow with Rapport: Continuous learning and development opportunities to advance your career
- Be Recognised: WOW! Awards and Rapport Excellence Awards
- Give Back: One paid volunteering day each year
Main Responsibilities
- Warmly welcome clients and visitors, escort them to meetings, and coordinate refreshments
- Manage incoming calls, route appropriately, and take accurate messages
- Book and prepare meeting rooms, ensuring equipment and refreshments are ready
- Maintain clean and organised reception and meeting areas
- Manage visitor access, including badges and sign-in procedures
- Receive, sort, and dispatch mail and packages
- Monitor and order office supplies efficiently
- Support events and ad hoc administrative tasks as required
- Act as Travel Programme Coordinator, assisting with bookings and queries
- Handle confidential information with discretion
The Ideal Candidate Will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have a warm, approachable personality and a professional, courteous manner
- Be highly organised, detail-oriented, and able to prioritise a diverse workload
- Be confident managing multiple stakeholders, including clients, colleagues, contractors, and VIPs
- Demonstrate strong IT skills, including Outlook, Microsoft Office, and general office systems
- Be proactive, adaptable, and resourceful with a can-do attitude
- Maintain confidentiality and exercise discretion when handling sensitive information
- Be comfortable working independently as well as part of a team
- Have excellent communication and time management skills, remaining calm under pressure
About the Company
Rapport is an award-winning provider of front and back of house services, delivering bespoke workplace solutions across the UK & Ireland and in key global locations. We partner with a wide range of clients - from boutique firms to international corporations - all united by a commitment to exceptional service. Rapport is part of Compass Group UK & Ireland, a FTSE 100 company.
We aim to contact applicants within 5-7 working days. Please ensure you apply for the role that best matches your experience.
Receptionist - Southampton employer: Compass Uk & Ireland
At Rapport in Southampton, we pride ourselves on fostering a vibrant work culture that values hospitality, professionalism, and personal growth. As a Receptionist, you will enjoy a range of benefits including exclusive discounts, a contributory pension scheme, and continuous development opportunities, all while being part of a supportive team dedicated to delivering exceptional service. With a focus on employee recognition and wellbeing, this is an ideal environment for those looking to thrive in their careers while making meaningful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Compass Uk & Ireland. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Compass Uk & Ireland
Don't be shy about reaching out to Compass Uk & Ireland directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Compass Uk & Ireland and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Compass Uk & Ireland
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
