At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive sales in a vibrant café environment.
- Company: Join Gather and Gather, a company that values people and creativity in food.
- Benefits: Enjoy 27 days holiday, food allowance, and personal development opportunities.
- Other info: Dynamic workplace with regular social events and excellent career growth potential.
- Why this job: Be part of an award-winning team that creates memorable moments for customers every day.
- Qualifications: Retail experience and a passion for motivating teams are essential.
The predicted salary is between 36500 - 36500 £ per year.
Great food in the workplace isn't simply about fuel. It's about increasing productivity and improving performance; it's about happy, motivated people and inspiring environments. Our customers are at the heart of everything we do - we live to bring food and people together. We are brave, bold and curious adventurers in food and drink. Never shy of being different, always challenging the conventional. Our passionate team of chefs, baristas, servers, nutritionists and much more, love nothing more than creating memorable moments that enrich the everyday.
Location: Senate House, University of London, Malet Street, London, WC1E 7HU
Rate of Pay: £36,500 per annum
Working Pattern: Monday - Friday, 40 hours per week, 8 hour shifts between 7am - 5pm
Key Responsibilities:
- Deliver Excellent Customer Service: Lead by example in providing a friendly, welcoming, and professional customer experience, ensuring customers feel valued and well looked after.
- Customer Engagement & Upselling: Proactively engage with customers, understand their needs, recommend suitable products, and encourage add-on sales and promotions in a natural and customer-focused way.
- Drive Sales Performance: Motivate and coach the team to achieve daily and weekly sales targets, maximise sales opportunities, and maintain a strong commercial focus.
- Lead & Motivate the Team: Allocate daily tasks, support team members on the shop floor, provide guidance and feedback, and maintain high levels of energy, teamwork, and service throughout each shift.
- Monitor Team Performance: Track sales performance and customer service standards, identify areas for improvement, and coach team members to achieve their individual and team objectives.
- Stock Management & Replenishment: Ensure products, ingredients, packaging, and other essential items are well stocked and available throughout the day. Monitor stock levels and communicate replenishment requirements promptly.
- Maintain Presentation Standards: Ensure the café/restaurant, displays, counters, and customer areas are clean, organised, well presented, and fully stocked at all times.
- Operational Support: Assist with opening and closing procedures, deliveries, stock rotation, waste control, and day-to-day operational requirements.
- Promotions & Product Knowledge: Ensure the team understands current promotions, new products, and key selling points so they can confidently communicate these to customers.
- Lead by Example: Maintain a positive, approachable, and customer-focused attitude while setting high standards for service, sales, teamwork, cleanliness, and operational efficiency.
Our ideal candidate will have retail experience.
What's in it for you?
Working with Gather and Gather UOL has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy:
- 27 days holiday plus Public Holidays plus your birthday off & UCL closure dates off
- Fantastic (UCL-aligned) Pension scheme
- Food allowance
- Volunteering days
- Personal Development and Training opportunities - We are passionate about our team growing with us.
- Online wellbeing centre - including access to our Employee Assistance Programme, salary, recipes, exercise, and financial advice
- Family friendly support
- Regular social events
- Recognition schemes and people awards
- Long service awards
- High street discount vouchers
- Cycle to work scheme
- Discount gym Membership (campus gym)
Retail Team Leader Monday - Friday in Slough employer: Compass UK & Ireland
As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader Monday - Friday in Slough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Compass UK & Ireland, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Compass UK & Ireland!
We think you need these skills to ace Retail Team Leader Monday - Friday in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Compass UK & Ireland, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Compass UK & Ireland and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Compass UK & Ireland that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Compass UK & Ireland
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
