At a Glance
- Tasks: Lead a creative team to deliver exceptional guest services in a vibrant Canary Wharf setting.
- Company: Award-winning company known for its people-first culture and commitment to excellence.
- Benefits: Enjoy travel discounts, subsidised meals, wellness programs, and a contributory pension scheme.
- Other info: Join a dynamic environment with endless learning opportunities and a focus on community support.
- Why this job: Make a real impact by inspiring a team and enhancing guest experiences every day.
- Qualifications: Experience in high-end guest services and a passion for customer satisfaction.
The winners of the Strong Together award in 2025 are looking for a Guest Services Manager who will join our creative team of 5 and support us in delivering the excellent service we are known for, in a state-of-the-art building in Canary Wharf.
The Guest Services Manager will oversee the smooth running of the Front of House Department which includes but is not limited to Reception, Switchboard, Helpdesk, and Events Coordination duties, with a key focus on the constant development of the service and a one-team approach with other service partners.
- Type of contract: Full-time, permanent
- Hours: 40 per week (Monday-Friday; shift rota basis, with flexibility as per business needs).
Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals while on duty in the onsite restaurants and bars!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Access wellness programs, an Employee Assistance Program, and digital counsellor services for wellbeing support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
To inspire, engage, and guide a Guest Services team, delivering service excellence. To manage all aspects of the operations including staffing structure, overseeing team rotas, HSE requirements, adherence to agreed budgets, generating client/guest innovations, operational HR management, and ER support. To maintain a strong awareness of business activity and ensure that the client expectations about Guest Services are consistently delivered and developed. To help create, familiarise yourself and implement site-specific SOPs.
Previous experience in Guest Services in a high-end client service environment is preferred. Somebody who takes pride in providing a first-class service, has a strong customer service ethic; Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Reservations and Guest Services Manager in Slough employer: Compass UK & Ireland
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