Service Desk Coordinator - UK and Ireland

Service Desk Coordinator - UK and Ireland

Full-Time On-site
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Please make an application promptly if you are a good match for this role due to high levels of interest.
We are delighted to be recruiting a Space Coordinators to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.
The key purpose of this role is to provide end-to-end space booking support to our people to ensure their space requirements are tailored to meet the business need. The Space Coordinator excels at building customer relationships and understands how best to facilitate their space requirements. Our office environment continues to evolve, and the Space Coordinator plays a key role in providing a great customer experience while adapting to the changes.
Type of Contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, 7 AM to 7 PM, with flexibility as per business needs)
Salary: Β£33,000 per annum
What will you get?

  • Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
  • Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
  • Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
  • Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
  • Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. xgikmsk
  • Give back to community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities:

  • Provide a range of services to the business including, but not limited to, reservations and events bookings
  • Process all communications, queries and requests received through various tools in a timely and efficient manner
  • Take full ownership of each assigned request and coordinate with customer to achieve desired outcomes
  • Coordinate with various in-house teams and vendors to offer a seamless customer experience
  • Display high levels of flexibility for any changes to restrictions and processes
  • Execute any ad-hoc duties as requested by the Service Desk Team Lead
  • Provide support and assistance where needed, including training of team members as appropriate
  • Provide onsite customer support where required
  • Provide operational feedback to enable service development
  • Compile and interpret operational reporting
  • Execute, and participate in, any new service streams to meet evolving business need
  • Escalate issues to the Line Manager as appropriate
  • Identify and Please click on the apply button to read the full job description

Service Desk Coordinator - UK and Ireland employer: Compass UK & Ireland

As a Cleaning Supervisor at our Defence location, you will join a supportive and inclusive work culture that values your contributions and encourages personal growth. We offer flexible part-time hours, competitive benefits, and a commitment to recognising and rewarding hard work, making it an ideal environment for those seeking meaningful employment while advancing their careers.

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Contact Details:

Compass UK & Ireland Recruitment Team